Consultant, Sales, Service, and Operations (Eastern Michigan)

Consultant, Sales And Service

Ypsilanti, MI

On Site

Playfly Sports is looking for a Consultant, Sales, Service, and Operations to join our team at Eastern Michigan University.

Consultants act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."

Sell ticketed sports including, but not limited to football and Men and Women's Basketball, and a full menu of products

Perform stadium tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand-alone donations.

Meet or exceed sales goals while providing superior customer service

Grow sales portfolio continuously by attracting additional business leads

Manage and retain large account base of premium seating, season ticket members, and group sales clients

Service all existing season ticket members and donors

Facilitate season ticket member upgrades and additional seat requests

Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base

Maintain records of all prospects and customers within the ticketing database

Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans

The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals

Work home games and season ticket member events, performing various ticket sales and service duties throughout the game

Provide exceptional customer service to fans

Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers

Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages

Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue

Execute season ticket retention programs and build relationships with assigned season ticket-holders

Manage and retain large account base of premium seating, season ticket members, and a group sales list

Ticket order processing, printing fulfillment, distribution and reporting

Other job-related duties as assigned

Bachelor's degree is preferred but not required

Experience with Paciolan software and Salesforce CRM a plus but not required

Experience in ticket sales is preferred but not required

Previous customer service or retail sales experience; display a genuine desire to help people.

Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented

Excellent communication, presentation and listening skills

Ability to work well with others and comfortable taking initiative

Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported

Ability to work nights and weekends when needed

Availability to work outside typical office hours including nights and weekends as needed

The work is sedentary in nature

Walking, standing, bending and carrying of light office items is required

The work is typically performed in an adequately lighted and climate-controlled office environment

May require occasional travel

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The base pay range for this role is:

$14.42 - $14.42 USD