Application Support Associate

Location: Ann Arbor, MI Salary: $55,000.00 USD Annually - $75,000.00 USD Annually Description:
Role Summary Serving as the primary technical point of contact for internal personnel, the Application Support Specialist maintains, troubleshoots, and optimizes enterprise software platforms, ensuring seamless day-to-day business operations and collaborating on technical upgrades.

Key Responsibilities

• Provide frontline user support by investigating, troubleshooting, and deploying standard fixes for technical inquiries.
• Support day-to-day operations for enterprise resource planning (ERP) platforms, customer relationship management tools, and associated system integrations.
• Maintain general enterprise collaboration tools, productivity suites, document management systems, and specialized third-party software.
• Manage end-user account lifecycle and access administration.
• Engage in system testing, including integration, regression, and functional evaluations for software updates.
• Create and maintain comprehensive knowledge base resources, process documentation, and configuration logs.
• Track tasks, incidents, and resolutions utilizing service desk ticketing platforms and change management frameworks.
• Perform auxiliary duties and cross-functional support tasks as dictated by organizational needs and skill alignment.

Supervisory Responsibilities This position carries no direct supervisory duties.

Required Qualifications & Skills

• Proven capacity for analytical problem-solving, debugging, and issue resolution.
• Strong technological aptitude and analytical mindset.
• Foundational understanding of corporate digital architectures and software ecosystems.
• Capacity to produce precise, clear, and accessible end-user guides and technical documentation.
• Demonstrated flexibility, self-motivation, and eagerness to acquire proficiency in emerging technologies and workflows.

Preferred Qualifications

• Working knowledge of enterprise management software, financial applications, and general business systems.
• Familiarity with cloud-based productivity suites, team collaboration software, and cloud storage environments.
• Proficiency in standard office applications, spreadsheet management, and word processing.
• Experience utilizing IT service management ticketing systems, request trackers, and change control procedures.
• Prior background working within logistics, supply chain, or specialized regulated commercial sectors.

Education & Experience Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred, though equivalent combinations of professional experience and education will be fully evaluated.

Core Behavioral Competencies

• Proactive, self-directed professional work ethic.
• Capable of performing effectively both independently and within multidisciplinary teams to hit deadlines.
• Thrives in a fast-evolving, dynamic workplace.
• Takes a forward-looking, preemptive stance toward obstacle mitigation.
• Exhibits rigorous attention to detail, personal accountability, and commitment to high output standards.
• Enthusiastic about continuous learning and professional development.

Role-Specific Competencies

• Advanced technical troubleshooting and root-cause analysis skills.
• Talent for conceiving innovative solutions to operational bottlenecks.
• Exceptional organizational and task-prioritization abilities.
• Strong commitment to customer advocacy, process enhancement, and IT service excellence.
• Adaptable demeanor with high comfort levels navigating diverse daily responsibilities.
• Collaborative team player who values constructive feedback and fosters positive working relationships.

Work Environment Standard professional office setting requiring regular operation of general office equipment including computers, communication tools, and peripheral devices.

Physical Demands & Requirements

• Mandatory compliance with organizational pre-employment substance screening.
• Ability to communicate clearly and exchange information effectively, both verbally and in writing.
• Extended periods of sitting and focused computer screen usage.

Travel Requirements Occasional travel required (up to 25%), which may include professional development conferences, internal team meetings, or facility visits.

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