Technology Support Representative II

Company Description Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately:we’rea reshaped, reenergized brand of honesty,transparencyand accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores.That’sjust thetip of the iceberg…or as we mightsay,one “slice” of the pie! If this sounds like abrandyou’dlike to be a part of, consider joining our team! Job Description The Technology Support Rep II will belocatedat the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly. Other aspects of the role include: Keeping thorough documentation of reported issues and steps taken in troubleshooting. Ongoing training asnew technologyis implemented throughout the Domino’s brand Workinginour beautiful World Resource Center in Ann Arbor, Michigan. The first 2-4 weeks of the role will be training and M-F, 9am-6pm EST. Following training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9am All day shifts will be on site 4 days per week if working Monday-Thursday. If starting at or after 3pm on site is notrequired. Qualifications What you need to have: High school diplomarequired- Bachelor’s degree preferred Abilityto work nights and weekends isa must! Help Desk Experience and remote support experience preferred Familiarity with basic networking troubleshooting Strong detail oriented, communication skills both written and verbal Typingproficiency, ability to keep up to date and thorough notes while actively troubleshooting an issue. Strong interpersonal skills, soft skills such asempathyand the ability to speak to folks of widely varying levels of technological skill and knowledge. Great problem-solving/investigative skills Ability to multitask Ability to independently plan, organize and prioritize one’s own activities Persistent work ethic with a positive, team player mentality What makes you stand out: Experience using a Ticketing Management applications (ServiceNow) 2+ Years of Help Desk Experience SQL Experience (Reading and executing existing queries) Ability to work on call in a rotation with multiple other technicians Additional Information Benefits: Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employment No-cost mental health support for employee and dependents Childcare tuition discounts No-cost fitness, nutrition, and wellness programs Fertility benefits Adoption assistance 401k matching contributions 15% off the purchase price of stock Company bonus #J-18808-Ljbffr Domino's Pizza LLC