General Manager-Director of Operations

Job Description

Job Description

General Manager/Director of Operations

About the Role

We are seeking a hands-on, results-driven Director of Operations to lead retail sales performance, operational excellence, inventory management, and team development within a fast-paced retail environment. This leadership role will work closely with ownership and store leadership to improve profitability, streamline operations, enhance customer experience, and support future company growth.

This is not a desk-only position. The ideal candidate will be actively involved in daily operations, coaching teams, improving processes, and driving measurable business results.

Key Responsibilities

Sales Leadership

• Drive monthly sales growth and profitability

• Lead daily sales meetings and team coaching sessions

• Monitor KPIs, sales metrics, and operational performance

• Improve customer conversion rates and average ticket values

• Develop and motivate a high-performing sales team

• Establish accountability standards and performance expectations

Operations Management

• Oversee inventory flow from receiving through merchandising and sales floor execution

• Manage store organization, pricing, merchandising, and operational efficiency

• Develop and improve systems and operational processes

• Ensure inventory is processed, priced, and displayed efficiently

• Maintain clean, organized, and customer-focused store operations

Team Leadership

• Recruit, hire, train, coach, and develop employees

• Conduct performance reviews and accountability discussions

• Build a culture focused on teamwork, urgency, and execution

• Manage staffing schedules and labor productivity

• Lead by example while maintaining high operational standards

Customer Experience

• Deliver exceptional customer service standards

• Resolve escalated customer concerns professionally

• Ensure a welcoming and positive store environment

• Maintain strong customer satisfaction and retention

Qualifications

• 5+ years of retail management or operations leadership experience

• Proven track record of driving sales growth and operational improvements

• Experience leading, coaching, and developing teams

• Strong inventory management and merchandising experience

• Excellent leadership, communication, and organizational skills

• Ability to make decisions quickly in a fast-paced environment

• Hands-on leadership approach with strong problem-solving skills

Preferred Background:

Experience in one or more of the following industries is highly preferred:

• Home improvement

• Furniture

• Appliances

• Flooring

• Building materials

• Big-box retail

• Discount or liquidation retail

Candidates with experience as a Store Manager, Operations Manager, General Manager, Sales Manager, or Retail Leader are encouraged to apply.

Compensation & Benefits

• Competitive base salary

• Performance-based bonus opportunities

• Health benefits

• Paid time off

• Career advancement opportunities

• Long-term growth potential within the organization

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.