Service Support Manager

Service Support Manager

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Support Manager. As a Service Support Manager, you will have two direct reports; the Parts Manager and the Administrative Assistant. The Service Support Manager will work hand in hand with the Service Manager (who manages the shop and yard foreman) but will report directly to the PCM and have the authority to make purchasing decisions and other business based decisions.

DUTIES AND RESPONSIBILITIES:

• Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet
• Schedules PM and DOT inspections on both Rental and Non-Rental Fleet (like trucks)
• Performs Safety Coordinator responsibilities in regards to DOT Fleet
• Manages the Parts Manager, approving parts purchasing and ordering, etc.
• Conducts DOS with drivers on a monthly basis
• Manages the warranty recovery process
• Conducts reviews of closed work orders to ensure warranty opportunity has not been missed
• Catalogs warranty parts for validation on manufacturer's request
• Maintains compliance with manufacturers issued services bulletins
• Manages the customer damage process to include: Preparing damage letters to send to customers and sending them
• Maintains photographic and physical evidence relating to customer damage
• Directs the supply of parts to shop mechanics, other branches and customers
• Screens and prioritizes service calls to meet customer needs
• Works hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory
• Trains shop foreman on new equipment
• Collaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment

QUALIFICATIONS:

• Valid driver's license
• Extensive experience in the repair and maintenance of AWP equipment
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting and warranty management experience
• Inventory and parts management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range: $64,750.00 - 89,030.70

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.