Service Desk Engineer

Overview Konica Minolta currently has an exciting opportunity for a Service Desk Engineer! This position is slated for 3 days onsite and 2 days remote WFH. In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management. Responsibilities Provide remote technical support to clients over the phone using remote control tools Conduct onsite technical support at client location as needed Diagnose and resolve workstation, server and network infrastructure issues User account management - Add/edit/disable accounts, setup new application users, etc. Troubleshoot backup, malware, virus and other technical issues Help provision new laptops, desktops and mobile devices Work with application vendors in troubleshooting application errors Answer end user questions and remediate issues Qualifications 1+ years' experience in a related role College or IT trade school degree, technical certifications or related years of experience As much of this job is done remotely, great verbal and written communication skills are a must A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012 VMware or Microsoft Hyper‑V virtualization technologies Anti‑virus, Anti‑spam and Anti‑spyware Backup and Recovery technologies Citrix and Microsoft Remote Desktop Services Firewalls, Routers and Managed Switches LAN / WAN / Wireless networking hardware and software technologies Systems Management Software (HP Insight Manager, Dell OpenManage) Industry certifications from CompTIA, Microsoft, Cisco or VMware Equal Opportunity Employment Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Konica Minolta est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et de l'action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables. #J-18808-Ljbffr Konica Minolta Business Solutions