Banker I - South Broadway, Saratoga Springs

Banker I - South Broadway, Saratoga Springs Staff Senior Admin Support – South Broadway, Saratoga Springs, NY, US. Salary Range: $20.00 – $22.00 hourly. Responsibilities Process transactions accurately and efficiently, following proper cash handling procedures; balance cash drawer, adhere to cash limits, buying and selling currency from vault. Field incoming customer service calls using knowledge of company operations, products, services, and programs. Answer account and banking related questions (interest rates, service charges, account histories) while complying with disclosure requirements, regulations, and consumer privacy policies. Prevent and detect fraud by identifying counterfeit currency, cashier's checks, money orders, and wire transfers, following identity verification, check cashing and dual‑control procedures. Perform daily reconciliation and maintenance for the ATM; process night depository bags under dual control as assigned. Protect customer and company resources by following security requirements, executing branch opening and closing protocols to ensure branch safety. Identify opportunities to provide additional products or services to generate client referrals; refer customers to partners when additional expertise is required. Promote and demonstrate self‑service banking options, including mobile applications, online banking, and ATM functionalities to enhance customer convenience. Maintain an organized work area and perform administrative tasks such as filing, scanning checks, and organizing transaction receipts. Maintain up‑to‑date knowledge of applicable federal regulations and company policies and procedures. Qualifications Education/Certifications High School Diploma or GED required. 2 years of experience in customer service, cash handling, or retail sales preferred. Skills/Knowledge Strong written and verbal communication skills in English; bilingual is a plus. Demonstrated commitment to high‑quality customer service with a courteous, patient, and professional demeanor. Strong attention to detail and problem‑solving skills with the ability to follow procedures. Ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities. Sound judgment, discretion, and high integrity when handling confidential information. Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to learn department‑specific systems and software. Physical Demands and Work Environment Remain in a stationary position, often standing, for prolonged periods. Repetitively use telephone, computer mouse, and keyboard for extended durations. Move, lift, and carry cash bags, coin boxes, and branch equipment up to 30 pounds. Travel to various branches as needed (by car, public transportation, or other reasonable means). Participate in rotational Saturday schedule to provide branch support. Benefits Competitive compensation including potential bonus and incentives; paid vacation, sick time, and holidays. Medical, Dental, and Vision Insurance and Flexible Spending Plan. Multiple retirement plans: 401(k), Pension, and Employee Stock Ownership. Education and Tuition Reimbursement. Employee Assistance Program for employees and immediate family members. Equal Employment Opportunity We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marriage or domestic partnership status, citizenship or immigration status, prior convictions, military status, or any other federally protected class. Arrow Financial Corporation is a multi‑bank holding company with over $4 billion in assets, serving customers throughout New England. The salary range for this position is $20.00 – $22.00 an hour, commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. #J-18808-Ljbffr Arrow Bank NA