CUSTOMER SERVICE SPECIALIST

Cambridge Naturals is a second generation family-owned business, founded in 1974. Our mission is to provide the best choices in natural wellness products (nutritional supplements, clean body care, organic foods, and healthy lifestyle supplies) and offer an amazing customer experience to our local community. We are committed to sourcing products locally, organically, and ethically via fair trade and direct trade channels, and to donating a portion of our profits to social and environmental organizations that impact our community. As part of our vision for a more just, equitable and sustainable world, we strive to partner with businesses owned by women and historically-marginalized folks. Customer Service Specialist Date July 29, 2026 Location Cambridge, MA Category Business Job type Full-Time Job Description Knowledge of and/or deep interest in natural health and wellness, and specifically looking for candidates that have a strong background in Supplements and/or Body Care Self-motivated Friendly and engaging Effective communicator Enjoys working in teams and collaborating Passionate about retail and customer service Detail oriented and organized Can multi-task and ‘wear many hats’ Computer-savvy. Competence with point of sale software is a plus. Community-oriented and passionate about building a better world Is available to work morning, evening and weekend shifts Weekend and evening availability is a must. Responsibilities/Activities Perform Excellent Customer Service Ensure that every customer is consistently provided with an excellent experience (friendly, positive, approachable and helpful attitude and demeanor) and that they find the products they are looking for, or an alternative(s) they might consider. Provide register (point-of-sale) coverage, handling register transactions with accuracy and a friendly demeanor Merchandise products throughout the store Front and face systematically through each section Clean shelves Execute end caps as directed by the merchandising team Assist with creating product displays around the store, as directed Stock products Accurately place all products onto store shelves or into backstock, as needed Price products, and utilize inventory system to ensure accuracy Perform regular cleaning tasks, and cleaning closing staff duties as scheduled/ needed: Take out trash and recycling Sweep and clean sales floor Handle and sanitize bulk herbs scoops Ensure store is neat and organized Help front and face shelves for the morning Proactively communicate to ensure daily tasks are completed. Actively work with other staff to complete tasks, promoting a positive and team oriented work environment. Ensure that all sections of the store appear neat, clean and organized. Other Miscellaneous Activities Lifting and opening boxes up to 30 lbs. Attending trainings, workshops, staff meetings as needed Following trends through trade journals, news articles and more industry info as provided Responding to emails and other internal communications in a timely fashion Attending to scheduled closing duties, if applicable Providing floor and section coverage Being on time and present for shifts, communicating appropriately if late or calling out. A note on expectations: Cambridge Naturals operates within the society in which we live. As much as we passionately strive to create an oasis of wellbeing, community care and peaceful coexistence, we are also a self-funded, small, brick and mortar retail business doing our best to survive in a highly competitive capitalist economy. We aim to pay competitive wages and great benefits for retail work, and are also beholden to the willingness of customers to pay certain prices for consumer goods. Working at Cambridge Naturals means working in a fast-paced retail environment, with all of the excitement and chaos that entails. We have customers across a broad spectrum of belief systems, demographics, personalities, and needs. The work involves many different tasks that may require physical effort, emotional maturity, patience and good humor. We expect that our employees will be able to navigate this environment on a daily basis with courage and compassion. Compensation this position is: hourly, varies DOE, $17.50 - $19.00 Deadline no deadline #J-18808-Ljbffr