Customer Service Specialist

Job TitleThis position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.Primary Responsibilities• Check in passengers and baggage using Cape Air's reservation system • Make passenger reservations and rebook flights • Make boarding announcements • Provide extra assistance to passengers with special needs • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station • Share information with pilots/ramp/operations using radio communications • Organize ticket and cash reports • Handle delayed or missing baggage and process claims • Assure compliance with FAA and airport security procedures • Additional duties as assignedQualifications• Airline work experience preferred • Airline reservation system experience preferred • Must be at least 18 years old • Must hold a high school diploma or equivalent • Must have valid US drivers license • Must be able to lift up to 70 lbs. • Basic computer skills required • Excellent communication and excellent customer service skills required • Ability to interact effectively with others • Ability to work independently and adapt to changing work priorities • Ability to communicate effectively, orally and in writing • Flexibility of schedule is a must • This position will often require working nights, weekends and holidays • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit