Community Health Worker

Community Health WorkerFrom the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.CCNC Mission Statement:To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.Position SummaryThe Community Health Worker (CHW) position is a non-clinician role that works in collaboration with the primary care health team to support the multi-disciplinary team approach of patient care by providing comprehensive, coordinated Community Health Worker interventions. Key performance indicators (community outreach and education, completing Health Risk screenings, initiating new referrals to Care Management) and other organizational mandates as designated.Community Health Workers may directly assist members in improving their ability to improve their health outcomes by going to members in their communities. They also help design and implement systems to ensure members have access, knowledge, resources, and support from the Care Team.Essential FunctionsAbide by department guidelines, company policies, and HIPAA regulationsAdhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguardedUnderstand and uphold CCNC goals, objectives, and standardsParticipate in community population-based initiatives that identify members out of care, enhance retention in care, self-management, and compliance with CCNC Care Management goals.Participate in assigned community based activities, including outreach to potential new members and making a referral for healthcare and services.Receive and document all referrals from various sources into the Care Management documentation platformVerify eligibility and demographic informationMay complete Health Risk & Social Determinants of Health Screenings as neededAssist with administrative duties to the member as necessaryAssist with referrals on behalf of the Care Management teamProvide information for access and coordination of resourcesAssist member with care coordination and health care system navigationProvide culturally appropriate health education, social support and informationAdvocate for membersAccess multiple EHR's to obtain and upload into the care management platformAccess to Hospital/Data or Electronic Medical Record system will be required, as necessaryNotify supervisor promptly of any issues with carrying out any duties assignedPerform other duties that assist in keeping the operations organized and functionalAttend Departmental and corporate meetings, local and regional trainings, or other events as requiredTravel using personal vehicle will be required within the region and/or the StateQualificationsHigh school diploma or GED required2-4 years minimum experience in a human services or health care setting with demonstrated knowledge of or ability work and/or within a targeted community.2- or 4-year degree in health-related field preferredBilingual in English and Spanish preferredMaintain a U.S. valid driver's license with current auto liability insuranceKnowledge, Skills, and AbilitiesKnowledge of and experience working in patient or clinical data systemsComputer skills required including various office software and the internet; experience with MS Office software preferredKnowledge of state and federal benefits systemExcellent communication skills – oral and writtenProficient Motivational Interviewing skills, teach back method, and other patient engagement and retention techniques.Organizational and time management skillsSensitivity to diversity of cultures, language barriers, health literacy and educational levelsKnowledge of medical terminologyResponds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectivesAble to shift strategy or approach in response to the demands of a situationWorking ConditionsThe job environment is a hybrid-environment to include community settings, primary care office, or home environment."Hands-on" clinical treatment or counseling/psychotherapy is NOT permitted when performing duties for the organizationMultiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office and household conditions, as well as communicable disease could occurRoutinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of timeMust be able to utilize office equipment, computer, keyboard and phone with or without assistive devicesRepetitive wrist motion and occasional lifting/carrying of up to 25 poundsTravel will be required within the region and/or the StateWhy Join Us:Make a meaningful impact on youth and families across North CarolinaWork with a supportive and collaborative care teamCompetitive Benefits Package effective first day of employmentOpportunities for growth, training, and bonus incentives*Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?Apply today and join us in delivering compassionate care that makes a difference.This is primarily a remote position. Occasional in-person training and travel may be required.