Service Advisor

Job Description

Job Description

Most people don't think much about their vehicle until something goes wrong. That's where we come in.

Whether you're helping customers, servicing vehicles, leading a team, or supporting operations behind the scenes, you'll play an important role in getting the job done right. We're looking for dependable people who enjoy solving problems, working together, and taking pride in their work. If that sounds like you, we'd love to talk!

Why You’ll Love Working Here

• Benefits Worth Talking About. Not just competitive. Comprehensive.
• Medical, Dental, Vision Insurance
• Health Savings and Flexible Spending Accounts
• Supplemental Insurances (Life and Short/Long-Term Disability)
• Employee Assistance Program 
• 401(K) with company match 
• Flexible Paid Time Off
• Paid Holidays 
• Discounts on Products and Services
• Employee Referral Program
• Paid Training and Reimbursement for ASE Certifications
• Career Growth Opportunities with a Growing Company

What You'll Do

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What We’re Looking For

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

About Us

Around here, we believe good work starts with good people.

As a part of the Big Brand Tire & Service brand, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth. 

Whether you're in a store, distribution center, or our support center, you're part of a team that helps our neighbors get where they're going every day. We look for people who care, work hard, and take pride in doing things the right way. If that sounds like you, you'll fit right in.  

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.