Host Person

Host/Hostess Position

The primary objective of the host/hostess is to deliver an excellent first and last impression to all guests and to provide accurate information over the phone and in person in a friendly and efficient manner.

• Greet all guests in a pleasant and attentive manner
• Work with customers to exceed expectations and answer all questions
• Answer phones promptly and be knowledgeable on all current activities of the restaurant and bar
• Accountable for controlling the smooth and steady flow of customers in the restaurant
• Maintain awareness of reservations, mapping out the floor plan being mindful of seating rotations
• Present menus and inform guests who their server will be
• Keep track of the customer counts and table seating times
• Make sure servers are aware that they have a new table and make sure they are ready
• Let a manager know if there is a need for a wait or table touch
• Maintain familiarity of the menu to be able to answer questions of waiting guest and phone calls, as well as being able to take to go orders as needed
• Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required

Other duties may be assigned as needed

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl and must frequently lift and/or move up to 25 pounds. The employee must also be able to go up and down a flight of stairs. The employee may be frequently exposed to outside weather conditions. The noise is usually moderate to loud.