Customer Service Representative - Sales BDC Agent
Toyota of Hattiesburg
Job Description
Job Description
Sales BDC Agent – Toyota of Hattiesburg
Business Development Center (BDC) Representative
No Phone Calls Please
Toyota of Hattiesburg is seeking an enthusiastic and customer-focused Business Development Center (BDC) Representative to join our team. The BDC Representative is responsible for handling incoming sales calls, building relationships with potential customers, and scheduling appointments for our Sales Associates.
This role requires strong communication skills, professionalism, and a passion for delivering an exceptional customer experience. You’ll work closely with the BDC Manager, Sales Associates, Sales Managers, and support staff to ensure a seamless sales process.
ResponsibilitiesReceive and manage inbound sales calls and internet leads
Identify customer needs and schedule sales appointments
Place outbound calls to follow up on leads and generate new opportunities
Address client questions prior to appointments (cost, warranty, time frame, etc.)
Confirm customer appointments before scheduled times
Conduct post-visit follow-ups to ensure customer satisfaction
High school diploma or equivalent
Strong oral, written, and interpersonal communication skills
Background in customer service, sales, or telemarketing
Proficient with computers and CRM systems
Excellent organizational and follow-up skills
Strong problem-solving abilities
Ability to read, understand, and follow instructions
Education/Experience :
High School Diploma or GED
1–2 years of related experience and/or training preferred
Equivalent combination of education and experience accepted
Health, Dental, and Vision Insurance
401(k) Plan
Paid Vacation
Life Insurance
Direct Deposit
Employee Service Discounts
At Toyota of Hattiesburg , we pride ourselves on offering more than just a job—we provide a career path in the automotive industry. Our team enjoys a supportive work environment, opportunities for growth, and a culture built on customer service and excellence.
If you’re motivated, customer-focused, and looking for a rewarding opportunity, apply today and join our winning team!
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