Account Call Center Rep - Loan Servicing Single Point of Contact

Job Posting

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description

At Regions, the Loan Servicing Single Point of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.

Primary Responsibilities

• Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
• Assesses, resolves, and executes appropriate workout solutions
• Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED
• Applicants will be expected to pass any assessment associated with the position

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

• Answer a high volume of incoming customer calls on a daily basis
• Communicate with borrowers who have delinquent accounts
• Make outgoing calls as needed to provide information and follow up
• Document customer interactions accurately and professionally

Strongly preferred:

Collections, Mortgage and/or Call Center experience.

Schedule:

• Full-time (40 hours per week)
• MondayFriday between 8:00 a.m. and 6:00 p.m.
• One evening shift per week from 11:00 a.m. to 8:00 p.m.
• Rotating Saturdays from 8:00 a.m. to 12:00 p.m.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $36,000.00 USD

Median: $43,479.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location Details

Hattiesburg Mortgage Ops

Location: Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans