Sales Specialist

Company Description Jeff Ryan – State Farm Insurance Agent provides personalized insurance solutions for life, home, auto, and more to individuals and families in Covington Township and the greater Scranton, PA area. As part of the State Farm network, the agency focuses on helping customers protect what matters most through tailored coverage and guidance. Prospective customers can easily request free, no-obligation quotes by phone. The agency emphasizes responsive service, clear communication, and long-term relationships with policyholders. Team members work in a supportive environment focused on professional growth and community impact.

Role Description This full-time, on-site Sales Specialist role is based in Scranton, PA. The Sales Specialist will engage with new and existing customers to understand their insurance needs, provide personalized quotes, and recommend suitable State Farm products across auto, home, life, and other lines. Daily responsibilities include responding to phone and in-person inquiries, scheduling and conducting coverage reviews, processing applications, and following up on leads generated through marketing and referrals. The role also involves maintaining accurate customer records, supporting policy changes, and assisting with billing and service questions to ensure a positive customer experience. In addition, the Sales Specialist will participate in training sessions, collaborate with team members on sales initiatives, and contribute to meeting agency sales and service goals.

Qualifications

• Strong Communication skills, including clear verbal and written interactions with customers and teammates.
• Proven Customer Service experience, with the ability to build trust, handle questions, and resolve issues professionally.
• Demonstrated Sales skills, including needs-based conversations, closing opportunities, and consistent follow-up.
• Experience or interest in Sales Management and Training, such as mentoring peers and supporting process improvements.
• Ability to work on-site full time in Scranton, PA and maintain a reliable, professional presence.
• Comfort using computers, CRM systems, and digital tools to manage customer information and track activities.
• High school diploma or equivalent required; college coursework or a degree in business, marketing, or a related field is a plus.
• Previous experience in insurance, financial services, or a similar customer-facing role is beneficial; state insurance licensing or willingness to obtain required licenses is preferred.