Sales Support Specialist

Hourly Wage: $20.62 plus $6K maximum annualized bonus potential DESCRIPTION / JOB SUMMARY Deliver prompt, high-quality support to customer inquiries via phone, email, and chat while assisting Sales in strengthening provider relationships. Drive business growth by promoting products, educating providers, and ensuring every interaction is efficient, professional, and easy to do business with Pride. RESPONSIBILITIES / DUTIES Deliver prompt, professional, and customer‑centric support via phone, email, and chat, ensuring an easy and seamless experience Proactively address customer needs, resolve issues, and build strong relationships with providers and customers Accurately process orders and ensure timely follow‑through Identify and act on upsell and cross‑sell opportunities to drive sales and secure orders Support Account Executives by managing accounts, maintaining relationships, and assisting as needed Contribute to team and company sales goals through direct customer engagement Serve as a reliable point of contact and maintain clear, effective communication Utilize Customer Relationship Management (CRM) to document account activity and ensure team visibility Collaborate with internal departments to complete tasks efficiently Promote self‑service tools such as PQ365 to enhance the customer experience Adhere to company policies and processes (pricing, VOC, freight, etc.) Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management Complete the Annual CTPAT Security Training Focus on continuous improvement and provide recommended solutions as it relates to process and procedures Consistently demonstrate good business judgment especially as related to negotiating and closing sales Work effectively with all Pride departments to exceed internal and external expectations Pride retains the discretion to modify duties and/or assign other duties as necessary REQUIRED SKILLS Must be a team player, ambitious, adaptable, friendly, professional, detail‑oriented, and honest Must have the ability to: Multi‑task, problem‑solve and prioritize in a fast‑paced working environment Maintain a positive and friendly attitude Must have: Relentless drive to achieve advancement and continuous improvement Excellent verbal and written communication skills A high level of accountability and emotional intelligence Strong relationship building and customer engagement skills Excellent business judgment and sense of urgency Basic working knowledge of Microsoft Office and web‑based tools REQUIRED EXPERIENCE At least 2 years of customer service and/or sales experience, OR a Bachelor's Degree in Business or a related field with at least 6 months of sales experience PREFERRED EXPERIENCE Current or previous successful employment experience with Pride Mobility Products Corporation preferred REQUIRED EDUCATION High School Diploma or GED PREFERRED EDUCATION Bachelor's Degree in Business or a related field preferred REQUIRED QUALIFICATIONS Must be legally authorized to work in the United States without sponsorship now, or in the future DETAILS This job description is not intended to be all-inclusive. In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act. Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products/Quantum Rehab is an affirmative action employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities. If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at View phone number on click.appcast.io. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr