User Support Specialist

Benefits Life insurance, parental leave, paid time off, paid holidays, 401(k), retirement plan Benesch is a growing, multi‑disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country—creating spaces and providing connections that make a difference. We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. Our team members draw from a broad resource pool and contribute their expertise when needed. As a member of our team, you will be part of an inclusive work environment where everyone feels valued and respected. If you are a candidate who believes in diversity and inclusion, we encourage you to apply. Location This position offers a hybrid schedule or full‑time in any of Benesch’s offices across the U.S. Your Impact and Responsibilities Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed. Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system (Help Desk). Travel to offices to assist with hardware deployment and infrastructure upgrades (10‑20%). Support home office with infrastructure maintenance needs. Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided. Partner with the Software Support team to track licenses and alert them of potential needs for firm‑wide updates, hot fixes, and patches. Partner with the Infrastructure group to escalate unresolved issues or assist with initiatives and projects. Assist with onboarding and training of new staff in IT systems. Assist with documentation of technical solutions. What You Will Need B.S. degree in Computer Science, Information Systems, or a related discipline from an accredited university/college. Minimum of two years’ experience with hardware and software support. Minimum of two years of Office 365/Teams experience. Experience in tier‑1 help desk support preferred and familiarity with Windows operating systems. Ability to prioritize and multi‑task, strong problem‑solving skills, and excellent written and communication skills. Basic networking and connectivity troubleshooting knowledge. Experience with Tanium and PDQ is a plus. Compensation Pay Range: $30 — $40 USD. The final agreed‑upon compensation is based on numerous factors, including education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses. Equal Opportunity & Accessibility Benesch is an equal opportunity employer committed to a professional, inclusive, and compliant workplace. We adhere to all applicable federal, state, and local employment laws, including those related to non‑discrimination, pay transparency, and equal opportunity for protected groups such as veterans and individuals with disabilities. We provide reasonable accommodations to applicants with disabilities upon request. #J-18808-Ljbffr