Server

Service Team Member - Front of House

The Service Team or Front of House has the primary responsibility to administer the 7 steps of Service to every single guest while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements. Service team is accountable for leading and delivering Steak N Shake standards in the eyes of the guests. The position has the role but not limited to cashier, serving, drive thru operations and hostess. The Service Team must obtain excellent interpersonal skills, able to retain menu item information.

Service Team Member - Front of House Roles and Responsibilities:

• Part time and/ or Full Time Position
• Reports to Operational Supervisor/ and or Service Trainer
• Retain menu item information and changes
• Responsible for excellent guest experience
• Maintains policies and procedures
• Passionate about guest service
• Maintains optimal restaurant cleanliness
• Ability to learn and be proficient in all positions of the front house
• Meets basic math and reading requirements
• Ability to lift 20-30Ibs occasionally
• Effectively interact with guests and associates
• Uphold professional relationships with associates and guests while under stress
• Maintain personal hygiene and cleanliness

Job Summary:

• Daily work assignments assigned but not limited to cashier, drive thru service, serving, hostess
• Actively ensure service, hospitality, accuracy, and speed
• Demonstrate effective decision making and problem solving
• Possess communication skills
• Effectively follow all tasks always assigned by Supervisor to best of ability

Requirements:

• Must be 16yrs of age or older
• Able to work assigned schedule
• Able to work well with others
• Can effectively follow direction
• Reliable Transportation

Company Information:

Steak 'n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak 'n Shake's founder, pioneered the concept of premium burgers and milk shakes.

For over 85 years, the company's name has been symbolic of its heritage. The word "steak" stood for STEAKBURGER. The term "shake" stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, "In Sight It Must Be Right."

After 85 years, we are continuing Steak n Shake's tradition of serving the country's best, freshest, and tastiest burgers and shakes.