Environmental Program Manager

Cleaning Program ManagerPeople Make Places. Join ISS and Lead with Excellence.At ISS, we connect people and places to make the world work better. We are seeking a passionate, customer-focused Cleaning Program Manager who thrives on leading teams, delivering operational excellence, and creating environments where people can perform at their best.If you're a hands-on leader with a passion for service, team development, and maintaining world-class facility standards, we want to hear from you.Why ISS?At ISS, we believe that great workplaces start with great people. As a Cleaning Program Manager, you'll have the opportunity to lead high-performing teams, build strong client relationships, drive innovation, and make a visible impact every day.What You'll DoAs the Cleaning Program Manager, you will lead and manage regional cleaning service programs across a diverse portfolio of facilities—including broadcast studios, Class A office environments, and customer-facing spaces—within a fast-paced operating environment.You will own end-to-end program excellence, ensuring consistent, high-quality service delivery through standardized execution, performance management, and continuous improvement. This role partners cross-functionally with operations, production, and client stakeholders to anticipate needs, minimize disruption, and support high-volume, fast-turnaround environments.Additionally, you will champion customer engagement, proactively resolve issues, and leverage data-driven insights to enhance service quality, efficiency, and overall experience while evolving the program to meet changing business needs.Key ResponsibilitiesLead and manage regional cleaning operations, ensuring consistent service execution across multiple facility types and locationsDrive alignment to service level agreements (SLAs), quality standards, and operational KPIs through effective performance management and oversightDevelop, coach, and mentor supervisors, service teams, and vendor partners to build capability and ensure program consistencyServe as a strategic partner to clients and internal stakeholders, fostering strong relationships through proactive communication and responsivenessAnticipate evolving operational needs and deliver timely, professional, and high-touch service responses that support seamless operations in fast-paced settingsOversee quality assurance through inspections, reporting, and continuous monitoring of service performanceManage labor strategies, staffing plans, and budgets to balance service delivery with cost efficiencyPromote a safe, compliant, and controlled work environmentIdentify and implement cost savings opportunities while evaluating and adjusting service levels to meet evolving business requirementsLead issue resolution and customer engagement efforts, using data and insights to drive service improvements and satisfactionEstablish and refine scalable processes, standard operating procedures, and program enhancements over timePartner with cross-functional teams to support strategic initiatives, program development, and continuous improvement effortsSupport strategic projects and operational programs aligned with business prioritiesWhat Success Looks LikeAt ISS, successful :Deliver exceptional customer experiencesBuild engaged, high-performing teamsDrive operational excellence and accountabilityIdentify opportunities to improve efficiency and service qualityFoster a culture of safety, inclusion, and continuous improvementChampion ISS standards, innovation, and best practicesWhat We're Looking ForRequired ExperienceCommercial janitorial services experience in a contracted, client-facing environment5+ years of supervisory or management experienceStrong customer service and client relationship management skillsKnowledge of commercial custodial and cleaning operationsExperience leading teams in fast-paced environmentsStrong communication, leadership, decision-making, and problem-solving skillsProficiency with Microsoft Office Suite (Excel, Word, PowerPoint)Preferred QualificationsBilingual English/SpanishExperience in movie, production and broadcast studiosExperience managing budgets, staffing, and service delivery contractsAbility to influence stakeholders and navigate complex business environmentsCollaboration & LeadershipYou'll partner closely with:Facility Management TeamsClient LeadershipRisk Management & ComplianceHealth, Safety & Environment (HSE)People & CultureFinance TeamsVendors and External PartnersISS Centers of ExcellenceWork EnvironmentCombination of office and field-based work10% - 20% TravelApproximately 50% computer-based administrative responsibilitiesApproximately 50% facility inspections and operational oversightAbility to lift up to 10 poundsAbility to work under pressure and meet critical deadlinesWhy You'll Love Working at ISSAt ISS, we're committed to creating workplaces that inspire people to perform, grow, and thrive. You'll be empowered to lead meaningful work, develop your career, and contribute to a global organization where innovation, collaboration, and service excellence are at the heart of everything we do.Ready to Lead a Team That Makes a Difference Every Day?Apply today and discover how People Make Places at ISS.ISS Facility Services – Connecting People and Places to Make the World Work Better.HSEQ ComplianceAll employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $109000.00 per year-$118000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate. #J-18808-Ljbffr