SENIOR RECEPTIONIST

Salary: $24/hr-$27/hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary Fully On-Site Position — No Remote Work The Senior Receptionist is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives, and staff members at all times. Located at a reception desk, the Welcome Host will be the first point of contact for visitors to the office, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit. Job Responsibilities • Greet employees and visitors, welcome visitors with a positive attitude and sense of hospitality, facilitate escort for guests. • Provide end-to-end hospitality for guests to ensure they are delighted and satisfied during their arrival, throughout their stay, and as they depart. • Assist with workspace reservations using an online tool to maximize utilization.• Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, and checking guest coats and luggage.• Manage the access badge creation and assignment process for employees and visitors.• Act as point of contact for global workplace support team. • Manage transit card program for local employees, including enrollment, audits, ordering, and monthly reports. • Help facilitate and audit access list for the building, gym and bike storage for office employees. • Work closely with other departments to ensure high quality experience for all guests.• Prepare and maintain the reception area daily to ensure a welcoming environment. • Learn and provide information about the office, building, transportation, local restaurants, and other points of interest.• Update and maintain office location guide for visitors. • Respond to inquiries via multiple channels of communication.• Maintain a strong awareness of business activity and communicate all updates with your team members. • Maintain knowledge and awareness of security, fire, health, and safety guidelines.• Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive organizational performance.• General operational and administrative support and other duties as assigned. Key Competencies • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role. • The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment.• Excellent listening and communication skills. • Basic computer skills and knowledge of office technology / equipment, including Microsoft Office products. • Discreet, ethical, and committed to maintaining a high degree of confidentiality. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: 1538455 Rapport a specialized division of FLIK Hospitality Group