Senior Technical Business Systems Analyst

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and X. Senior Technical Business Systems Analyst Role Summary The Senior Technical Business Systems Analyst (BSA) is a highly experienced individual contributor responsible for designing, enabling, and evolving core CRM capabilities within Microsoft Dynamics, with a focus on Sales Journey, Opportunity Lifecycle, and Pipeline Management. This is a deeply technical role, requiring strong platform expertise, integration knowledge, and the ability to architect scalable CRM solutions aligned to enterprise standards. A key aspect of this role is the embedding of AI and intelligent automation into the Sales Journey, enabling improved decision-making, pipeline progression, and sales productivity. The role partners across Sales, IT, Data, and Architecture teams to deliver modern, AI-enabled CRM capabilities that support complex, global B2B environments. Key Responsibilities Microsoft Dynamics CRM – Sales Journey & Pipeline Own the design and evolution of end-to-end Sales Journey: Lead → Opportunity → Quote → Close lifecycle Pipeline governance, forecasting inputs, and commit processes Define CRM data models, workflows, and automation supporting: Opportunity progression and deal velocity Pipeline hygiene and data quality Forecast accuracy and execution confidence Lead root cause analysis and resolution of systemic CRM and pipeline issues AI-Enabled Sales Journey Embed AI and intelligent capabilities directly into CRM workflows, including: Opportunity scoring and prioritisation Next-best-action recommendations for sellers Pipeline risk identification and deal progression insights Partner with Data and AI teams to: Operationalise predictive models within CRM Integrate AI-driven insights into user experience and workflows Drive adoption of AI-enhanced capabilities to improve: Sales productivity Forecast accuracy Pipeline conversion rates Ensure AI capabilities are practical, explainable, and aligned with business processes Technical Platform Ownership & Solution Design Provide deep technical expertise in Microsoft Dynamics CRM and Power Platform, including: Configuration (entities, workflows, business rules) Extensibility (APIs, plugins, custom services) Lead solution design for CRM enhancements: Ensure scalability, performance, and maintainability Align with enterprise architecture and security standards Work closely with engineering teams in Agile delivery environments Integration Architecture Design and govern integrations between CRM and enterprise systems: Ensure seamless data flow across sales, pricing, and fulfilment processes Enable real-time or near-real-time pipeline visibility Define integration patterns (API-led, event-based, batch where appropriate) Partner with integration teams to troubleshoot and optimise system interactions Business Process & Domain Expertise Develop deep expertise in Sales Operations and commercial processes, including: Pipeline management and forecasting Complex deal structures and lifecycle management Translate business strategies into structured system and process designs Influence CRM usage, data standards, and operating models Delivery Leadership & Business Analysis Lead complex analysis and solution design: Requirements, functional specifications, and user stories Own backlog shaping and prioritisation aligned to business value Drive UAT, release readiness, and post-go-live stabilisation Required Experience & Skills Core Requirements 7–10+ years experience in: CRM platforms (Microsoft Dynamics preferred) Business Systems Analysis in enterprise environments Proven experience operating as a senior technical BSA or solution-oriented role Strong understanding of: CRM data models and architecture End-to-end Sales Journey and pipeline management Technical Skills Hands-on experience with: Dynamics CRM configuration and customisation Integration design and implementation (APIs, middleware, event-based patterns) Working knowledge of: Cloud platforms and modern application architectures Data modelling and CRM reporting structures Ability to collaborate effectively with development teams in Agile environments AI & Data Experience (Strongly Preferred) Experience embedding analytics or AI into business workflows Understanding of: Predictive modelling concepts (scoring, classification, forecasting) Data pipelines and model operationalisation Ability to translate AI outputs into practical CRM user experiences Domain Expertise (Desirable) Semiconductor or complex B2B industry experience Familiarity with: Global sales processes Complex quoting, pricing, and channel models Leadership & Behavioural Strong analytical and structured problem-solving capability Ability to influence cross-functional stakeholders without authority Comfortable operating independently in a senior IC capacity Experience working in complex, global, matrixed environments For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law. Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days The expected wage range for a new hire into this position is $113,190 to $163,905. Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. This position qualifies for a discretionary performance-based bonus which is based on personal and company factors. This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits. Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and X. Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.