Voter Outreach Specialist (Public Outreach Specialist)

Pay range: $46,441 - $74,769

This vacancy is in the Voter Registration & Elections department.

The purpose of this position is to:

•Educate, inform, and empower all DeKalb County residents on voter registration and election-related subject matters.

•Assist voters with completing registration and absentee ballot applications.

•Participate in discussion panels, to make presentations at town hall and community meetings, speak at secondary schools, colleges and universities.

•Develop printed collateral and web content for translation and design.

Essential Functions:

Receives and responds to citizen inquiries, concerns, requests, problems, and complaints; actively listens to callers and visitors; conveys understanding and willingness to resolve issues; promotes and establishes goodwill; exercises tact and discretion; remains composed with rude or irate constituents; addresses or routes concerns based on knowledge of County services; provides information and assistance; and follows-up with citizens.

Assists citizens with resolution of problems and complaints; communicates with County departments to identify, research, and resolve issues; connects constituents with resources, referrals, and support; and refers complex or sensitive problems to appropriate staff for resolution.

Attends community or homeowner meetings; represents County; makes presentations; answers questions; provides information; and advises appropriate staff of issues and concerns.

Prepares correspondence, emails, and written replies; composes, proofreads, and edits letters, emails and other responses to constituent questions and concerns; and sends replies to constituents.

Maintains outreach records and files; compiles and tracks data related to inquiries and complaints and the disposition thereof; maintains notes and records to facilitate follow-up and problem resolution; and prepares related reports.

Functions specific to Voter Registration & Elections:

Develops and executes outreach and community relations strategies. Maintains and updates all departmental voter education and public information materials. Creates, designs, composes and edits brochures, fact sheets, surveys, news releases, and public service announcements for department. Researches voter information and current laws through state, federal and outside county websites. Engages with other county departments and counterparts in other counties to share and learn best practices. Conveys understanding and willingness to resolve issues. Promotes and establishes goodwill. Exercises tact and discretion.

Contacts organizations, churches, senior centers, schools, etc. with requests to present information and answer questions regarding upcoming elections and new laws throughout DeKalb County. Prepares applicable voter information packets.

Conducts voter registration drives. Assists voters with completing registration and absentee ballot applications. Participates at events and meetings, registers voters, reviews application for completeness, and answers questions. Provides pertinent information on voter registration, upcoming elections, and new laws that have passed. Advises appropriate staff of issues and concerns.

Organizes and leads public meetings and voter education and outreach efforts.

Measures performance of public meetings and events, including participant feedback and partnering with community leaders, civic organizations, churches, schools and colleges. Designs and maintains database to enter comments and ratings from voter surveys. Designs and maintain database of community contacts and participation at events. Provides monthly statistical voter data and reports from databases. Prepares correspondence, emails, and written replies; composes, proofreads, and edits letters, emails and other responses to constituent questions and concerns; and sends replies to constituents.

Determines and assists in creation of appropriate information to present to community groups.

Minimum Qualifications:

Associate degree in Public Administration, Public Relations, Communications, or related field required; three years of experience in communications, customer service, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred: Three years of experience in elections or public outreach