Guest Services Associate

$15.00 - $18.08 PER HOUR GENERAL PURPOSE: The purpose of this position is to ensure Harmons’ customers leave the store with a positive experience. This person will be processing refunds, answering phones, providing postal services, filling balloon orders, and registering Foodie Club Cards, etc. This person will also provide exceptional customer service. ESSENTIAL DUTIES & RESPONSIBILITIES: Follows established departmental and store policies and procedures Ensures the cleanliness and sanitation of all Guest Services areas Stocks Guest Services with needed supplies Processes refunds Performs a full range of postal services Answers phones, sends, and receives faxes, makes copies Registers Foodie Club Cards and trouble shoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly Sells balloons, UTA passes, movie tickets, etc. Provides and tracks shrink guns and bean hats to associates Scans items as quickly and accurately Ensures pricing accuracy for items that are scanned Handles money and gives accurate change to ensure a balanced till at the end of their shift Provides exceptional customer service to every customer Answers customer questions and assists customers with finding items throughout the store Understands and applies Harmons’ policies for checks, gift cards, WIC, etc. Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES: Assists with “go-backs.” Performs other job-related duties as assigned. NATURE OF WORK CONTACTS: Consistent and daily interaction with store associates Consistent and daily interaction with customers TRAINING & QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desired knowledge, skills, and abilities: A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities: Basic math skills used for making change 10-key skills Ability to interpret policies and procedures Excellent organization and planning skills Must possess solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused Ability to work weekends, evenings, and holidays PHYSICAL/SENSORY DEMANDS: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

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