Specialty Loan Servicing Associate

Job Description

Job Description

The Specialty Loan Servicing Associate is responsible for supporting the day-to-day servicing of commercial and specialty loan relationships. This role works closely with borrowers and internal banking teams to ensure loan transactions are processed accurately, customer requests are handled promptly, and servicing requirements are completed in accordance with Bank policies and procedures. The position supports a variety of specialized lending products and plays a key role in delivering a high-quality customer experience while maintaining operational accuracy and compliance.

WHAT YOU’LL DO AT CELTIC BANK

• Process loan payments, advances, disbursements, paydowns, and other servicing transactions.
• Maintain accurate loan records, documentation, and system data.
• Review funding requests and verify required documentation and conditions prior to funding.
• Monitor borrower reporting requirements and follow up on required financial information and documentation.
• Research and resolve servicing discrepancies, transaction issues, and customer inquiries.
• Support cash management and account-related servicing activities.
• Partner with lending, portfolio management, credit, and operations teams to support customer relationships.
• Ensure servicing activities comply with established policies, procedures, and internal controls.
• Identify opportunities to improve processes, controls, and the overall customer experience.

Requirements

WHAT YOU’LL NEED TO DO IT

• Strong attention to detail and commitment to accuracy.
• Excellent organizational skills and the ability to manage multiple priorities and deadlines.
• Strong problem-solving and analytical abilities.
• Effective verbal and written communication skills.
• Customer-focused mindset with a commitment to providing exceptional service.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Proficiency with Microsoft Office and other business systems.
• Ability to learn new products, systems, and processes quickly.

Preferred:

• Experience in banking, loan servicing, lending operations, finance, accounting, or a related field.
• Experience processing financial transactions or working with loan documentation.
• Experience supporting customers in a regulated or financial services environment.
• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field.
• Commercial lending experience is a plus but not required..

Benefits

HOW YOU'LL BENEFIT

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2025! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.

Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.

Physical and Other Requirements

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.
• Work Model: The employee in this position will work either a fully Onsite, or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.
• Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility.