(IT PSP) IT Network Operations Analyst I (AWS)

IT Network Operations Analyst I (AWS)

Location: Fairfield, CA

Pay Rate: $40 per hour on W2

Summary:

• Duration: 12 Month Contract
• Work Mode: Onsite Only
• Schedule: Monday - Friday, 8pm - 4:30am

Responsibilities:

• Monitor network systems and application events.
• Monitor network devices, interfaces, and applications through intelligent devices and automated programs.
• Create tickets, incidents, work orders, service requests, and assignments as directed.
• Issue initial outage notification event communications.
• Isolate and correlate multiple customer issues identified with alarms/alerts to eliminate duplication of events.
• Network/System/Application monitoring & scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.

Requirements:

• HS Diploma or equivalent work experience.
• AA in Information Technology or related field or equivalent work experience desired.
• Basic knowledge of network protocols, software applications, or operating support systems desired.
• May require certification applicable to the technology being supported.
• 1 year experience in telecommunication, internet, or network operation center environments desired.
• Previous experience working in ticket management systems/applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.

Preferred Skills:

• Qualitative and quantitative analytic & problem-solving skills.
• Ability to learn new concepts quickly.
• Advanced verbal and written communication skills.
• Proficient in Microsoft Excel and Word.
• Can work independently or as part of a team.
• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
• May require some local traveling for training, meetings, etc.
• Able to support shift schedules as required to meet business needs.