(IT PSP) IT Network Operations Analyst I (AWS)
$40 per hourAxelon
IT Network Operations Analyst I (AWS)
Location: Fairfield, CA
Pay Rate: $40 per hour on W2
Summary:
- Duration: 12 Month Contract
- Work Mode: Onsite Only
- Schedule: Monday - Friday, 8pm - 4:30am
Responsibilities:
- Monitor network systems and application events.
- Monitor network devices, interfaces, and applications through intelligent devices and automated programs.
- Create tickets, incidents, work orders, service requests, and assignments as directed.
- Issue initial outage notification event communications.
- Isolate and correlate multiple customer issues identified with alarms/alerts to eliminate duplication of events.
- Network/System/Application monitoring & scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.
Requirements:
- HS Diploma or equivalent work experience.
- AA in Information Technology or related field or equivalent work experience desired.
- Basic knowledge of network protocols, software applications, or operating support systems desired.
- May require certification applicable to the technology being supported.
- 1 year experience in telecommunication, internet, or network operation center environments desired.
- Previous experience working in ticket management systems/applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.
Preferred Skills:
- Qualitative and quantitative analytic & problem-solving skills.
- Ability to learn new concepts quickly.
- Advanced verbal and written communication skills.
- Proficient in Microsoft Excel and Word.
- Can work independently or as part of a team.
- Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
- May require some local traveling for training, meetings, etc.
- Able to support shift schedules as required to meet business needs.
Vacancy posted 2 days ago
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