Deposit Operations Representative

Job Description

Job Description

We are looking for a detail-focused Deposit Operations Representative to join a financial services team in Austin, Texas. This position plays an important role in keeping deposit operations accurate, timely, and aligned with banking regulations while also supporting customers and internal partners. The ideal candidate brings strong operational knowledge, sound judgment, and a service-minded approach to handling daily banking activities.

Responsibilities:
• Manage daily deposit operations, including transaction processing and wire activity, with a strong focus on accuracy and timeliness.
• Review account records and supporting documents to ensure information is complete, properly maintained, and compliant with internal standards.
• Produce and evaluate operational reports, identify exceptions, and follow through on items requiring correction or escalation.
• Reconcile internal and general ledger accounts, investigate imbalances, and support routine balancing activities.
• Prepare customer communications and required disclosures, ensuring materials are distributed correctly and on schedule.
• Provide support for digital banking, bill payment, and cash management services for both consumer and business clients.
• Research transaction issues, resolve account discrepancies, and respond to customer or internal inquiries with professionalism and urgency.
• Assist with audits, compliance reviews, legal documentation requests, and operational improvement projects while partnering with vendors and internal departments as needed.
• Open and maintain consumer and commercial deposit accounts in accordance with bank policy, and provide backup assistance for routine branch transactions when necessary.

• Hands-on experience with the Jack Henry core banking platform preferred.

• Prior background in banking operations, deposit operations, or branch operations within a financial institution.

• Working knowledge of deposit products, account servicing, transaction processing, and operational controls.

• Experience handling wire transfers, account maintenance, reconciliations, and general ledger balancing.

• Strong attention to detail, the ability to manage multiple deadlines, and a dependable approach to daily work.

• Effective customer service and communication skills, with the ability to handle sensitive information discreetly.

• Proficiency with Microsoft Office applications and banking-related software tools.

• High school diploma or equivalent; bilingual English and Spanish skills are a plus.