Senior Manager/Associate Director, Field Analytics and Insights

The Senior Manager/Associate Director, Field Analytics and Insights, is a key member of the Commercialization Analytics and Operations team at PharmaEssentia USA and reports to the Senior Director, Commercialization Operations. This newly created role will lead the development and application of U.S. national and subnational field analytics for all customer-facing teams. The position will focus on framing high-value business questions, integrating and analyzing complex data, identifying performance drivers and opportunities, and translating findings into actionable recommendations that improve field execution and the customer experience in support of BESREMi® and PE-CX priorities.

Key Responsibilities

• Partner with the Head of PE-CX on strategic field and marketing initiatives that require data analysis and performance measurement.
• Lead the field analytics and insights strategy, including the analytical roadmap, KPI framework, and methodologies used to evaluate national and subnational performance.
• Partner with commercial and noncommercial leaders to define priority business questions, translate them into analytical plans, and deliver actionable recommendations that inform strategy and execution.
• Integrate and analyze CRM, patient-level claims, specialty pharmacy, specialty distribution, EHR and lab, marketing, digital, affiliation, and other data to identify trends, drivers, opportunities, and risks.
• Develop advanced and recurring analyses to assess customer segmentation and targeting, call-plan effectiveness, omnichannel engagement, territory performance, patient and account dynamics, and execution against strategic priorities.
• Establish measurement frameworks and success metrics for prioritized customer experience initiatives, launches, new indications, competitive events, and other evolving business priorities.
• Synthesize analytical findings into clear narratives, implications, and recommendations for field leaders, cross-functional partners, and senior leadership, distinguishing descriptive results from forward-looking insights.
• Create scalable analytical solutions and self-service capabilities that improve the speed, consistency, and quality of recurring analyses, business reviews, launch-readiness assessments, and performance monitoring.
• Explore and prioritize field AI and predictive analytics use cases, partnering with the Global Data and AI team (GDAI) and IT to evaluate feasibility, data readiness, business value, and responsible implementation.
• Own the essential field reporting ecosystem, including dashboards, standard reports, metric definitions, data validation, user acceptance testing, release prioritization, and continuous improvement.
• Drive adoption and analytical fluency across field and headquarters teams through training, change management, communication, and stakeholder engagement.
• Manage third-party data and analytics partners, including Beghou, Veeva, and other relevant suppliers, with accountability for analytical quality, budgets, deliverables, timelines, and business reviews.

Qualifications and Experience

• Bachelor’s degree in data science, statistics, business analytics, economics, information technology, life sciences, business administration, or a related quantitative field required; an advanced degree is preferred.

• Minimum of five years of experience in commercial analytics, field analytics, insights, or a related discipline within life sciences or a related industry.
• Demonstrated ability to structure ambiguous business questions, select appropriate analytical approaches, interpret results, and translate findings into clear business implications and recommendations.
• Strong knowledge of pharmaceutical data and metrics, including CRM activity, patient-level claims, specialty pharmacy, specialty distribution, EHR and lab, HCO hierarchy and affiliation, marketing, and digital data.
• Experience applying analytical techniques such as trend and variance analysis, segmentation, driver analysis, cohort analysis, test-and-learn measurement, forecasting, and performance benchmarking.
• Proficiency with data visualization and analytical tools such as Tableau, Power BI, and Excel; experience with SQL, Python, R, or similar tools is required.
• Experience developing executive-ready insight narratives, dashboards, and presentations that communicate complex analyses clearly to technical and nontechnical audiences.
• Experience with field force strategy and operations, including customer segmentation, targeting, call planning, performance measurement, territory alignment, and incentives.
• Strong stakeholder management and consulting skills, with the ability to influence decisions, challenge assumptions constructively, and manage multiple analytical priorities and workstreams.
• Specialty pharmaceutical or rare disease experience is a plus.

Location and Work Arrangement
This position is based in Burlington, Massachusetts, and follows a hybrid work model requiring on-site presence three days per week.

• Comprehensive medical coverage
• Dental and vision coverage
• Generous paid time-off
• 401(k) retirement plan with competitive company match
• Medical & Dependent Care Flexible Spending Account
• Up to $150 monthly cell phone reimbursement
• Employee Assistance Program

At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer.