Client Care Manager for Non Medical Home Care

Benefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Who We Are At Home Helpers Home Care, we provide high-quality, dependable care that allows older adults to remain safe, independent, and engaged wherever they call home. We are building a team of professionals who take ownership, communicate clearly, and show up for our clients and each other every day. About the Role We are hiring a Client Care Manager to own the client experience from start of care through ongoing service. This role is responsible for ensuring our clients receive consistent, high-quality care and for owning and resolving escalations end-to-end when issues arise. You will be the primary point of accountability for client satisfaction, working closely with caregivers and the office team to ensure everything runs smoothly. This is a hands-on role for someone who: takes ownership of outcomes communicates proactively follows through until problems are fully resolved Key Responsibilities Contact prospects to schedule sales visits Conduct prospective client visits, convert prospects to clients, and develop care plans Own the client experience from onboarding through ongoing care Own all client escalations from identification through resolution Take accountability for client satisfaction, retention, and service quality Proactively identify and address at-risk clients before issues escalates Serve as the primary point of contact for clients and families Partner closely with the scheduler to ensure strong caregiver-client matches and full coverage Support and coach caregivers in the field to ensure quality care deliveryLead communication with clients and families during changes, challenges, or transitions Document all client interactions and updates in WellSky What Success Looks Like Clients feel supported, heard, and confident in their care Client issues are owned, resolved, and followed through without being passed off At-risk situations are identified early and addressed proactively Caregivers are aligned and set up for success in each case New clients experience a smooth and confident start Qualifications 2+ years of experience in home care, healthcare, or a service-based role Strong communication and relationship-building skills Ability to manage multiple clients and priorities at once Demonstrated ownership and follow-through in previous roles Comfortable working in both office and field settings Calm, professional approach in high-pressure situations Experience with care coordination, case management, or client services is a plus Familiarity with WellSky or similar systems is a plus What Sets You Apart You take full ownership of outcomes—you don’t pass off problems You follow through until issues are fully resolved You communicate clearly and proactively with clients and team members You stay calm and solutions-oriented under pressure You take pride in delivering a high-quality experience every time Why Join Us Competitive hourly pay Opportunity to grow with a rapidly expanding company Meaningful work that directly impacts people’s lives A team that values ownership, communication, and doing things the right way #J-18808-Ljbffr