Customer Support Specialist

Xylem Job Opportunity

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Core Responsibilities & Tasks

• Prepare and process quotes, orders, and changes accurately and on time
• Review customer requirements (approvals, terms, compliance) and maintain complete documentation
• Create supplier purchase orders and coordinate with sourcing/procurement to meet delivery needs
• Monitor backlog, shipments, and issues; communicate status, risks, and next steps proactively
• Partner cross-functionally (finance/credit, billing/AR, operations, logistics, technical) to resolve blockers
• Improve how work gets done by reducing rework, improving cycle time, and elevating customer experience

Business & Operational Acumen

• Uses CRM/ERP efficiently; maintains clean, reliable data
• Anticipates impacts across pricing, sourcing, inventory, freight, and billing
• Adapts quickly to shifting priorities while maintaining quality

Compliance & Risk Management

• Validates customer requirements and purchase documents; balances speed with accuracy
• Maintains complete, accurate supporting documentation per process
• Consistently follows required controls to reduce financial and operational risk

Customer Focus & Relationship Support

• Responds quickly and professionally via phone/email
• Sets expectations with proactive, clear updates on status, risks, and next steps
• Uses feedback and trends to improve the customer and partner experience

Collaboration & Cross-Functional Partnership

• Coordinates with sales, operations, finance, sourcing, operations, logistics, billing/AR, and technical teams to keep work moving
• Resolves within role authority; escalates early with context and recommended options
• Communicates handoffs, timelines, and priority changes clearly

Execution & Accountability

• Manages multiple priorities and deadlines in a fast-changing environment
• Owns open items end-to-end; follows through until resolved
• Delivers accurate, timely work and tracks performance against KPIs (cycle time, on-time fulfillment, backlog, documentation accuracy)
• Maintains reliable attendance and follows time-off/notification procedures

Professional Effectiveness & Growth Mindset

• Takes initiative, works independently, and is accountable for outcomes
• Models Fortune 500 professionalism: clear communication, discretion, respect, and composure under pressure
• Improves continuously: uses data/KPIs and feedback to strengthen processes and customer experience

The estimated pay range for this position is $25 to $28 an hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.