Court Operations Assistant

Join the City of Chattanooga Team Chattanooga, a vibrant and growing community of over 190,000 residents within a metropolitan area of nearly 600,000 is known as the "Scenic City" for a reason. Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College, our city blends a rich industrial history with a tech-forward future—famously powered by the nation’s first community-wide "Gig" fiber-optic network. The City of Chattanooga was also recently designated as a "National Park City,” the first of its kind in the United States.

OUR ORGANIZATION

As a City, we are powered by a dedicated workforce of approximately 2,600 employees committed to excellence in public service and making Chattanooga the best community in the country. Our team ensures our city thrives through a wide range of municipal services, including:

• Public Safety: Chattanooga Police and Fire Departments.
• Infrastructure & Utilities: Public Works, Waste Resources, and specialized

Stormwater management. * Quality of Life: Award-winning Parks and Outdoors and Community Development systems and the Chattanooga Public Library. * Transportation: The Chattanooga Metropolitan Airport (CHA) and citywide transit and pedestrian friendly initiatives. * Innovation: Leading-edge smart-city programs with a commitment to cutting edge workforce development policies to ensure all our residents can get ahead.

WHY CHOOSE CHATTANOOGA?

The City of Chattanooga’s workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing: * Competitive Compensation: Robust pay scales that reflect our commitment to our staff. * Work-Life Balance: Generous paid time off and flexible scheduling where possible. * Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees. . * Growth: A focus on professional development and upward mobility within the organization. * The Great Outdoors: Your Backyard Playground: Chattanooga isn't just near nature, it's immersed in it. As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim. Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away. * Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast. * Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River. * Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges. In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets. Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you’d like to call Chattanooga home – or maybe you already do! – and want to further your career through meaningful work that makes a true impact where you live, we’d love to talk to you. Salary: $16.72 -$20.20 per hour (GS.3) Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST) *Hours may vary due to work assignments or projects.* Work Location: 600 Market Street, Chattanooga, TN FLSA Status: This is a Non-Exempt position. Department: Finance- City Court

CLASSIFICATION SUMMARY:

Incumbents in this classification are responsible for performing a variety of routine clerical activities in support of court operations. Duties include answering phones, performing cashiering duties, processing daily mail, performing data entry for citations, preparing court paperwork, suspending/reinstating drivers' licenses, preparing and monitoring payment plans, processing checks and refunds, providing customer service and pulling warrants and tickets. Most tasks are so routine that little supervision is required)

SERIES LEVEL:

The Court Operations Assistant is the first level of a five level court operations series.

ESSENTIAL FUNCTIONS:

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.) Provides customer service to individuals over the phone, via e-mail and in person. Enters a variety of information into applicable databases, utilizing established guidelines and procedures. Prepares and distributes dockets to applicable internal and external individuals. Monitors on-going case files which includes identifying appropriate forms to be completed or received; monitoring case status; preparing warrants; tracking tickler file and/or performing other related activities. Receives and processes court payments. Performs various clerical duties, utilizing standard office equipment to include screening incoming calls; taking and transmitting messages; opening and distributing mail; filing; making photocopies; performing data entry; typing and word processing. Provides back-up support to Judge by preparing and processing Judge's tray which includes pulling warrants and tickets; preparing court action sheets; ensuring tray is provided to the Judge in a timely manner; entering dispositions and sending letters to defendants when the tray returns from the Judge and/or performing other related activities. Processes financial payments utilizing established guidelines and procedures which includes insufficient fund checks and refunds for overpayments and dismissed cases; entering information into applicable databases; preparing related warrant vouchers and/or performing other related activities. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. Performs other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any):

MINIMUM QUALIFICATIONS:

High School Diploma or GED and six months customer service experience or any combination of equivalent experience and education.

LICENSING AND CERTIFICATIONS:

Ability to obtain Tennessee Bureau of Investigation TIES/NCIC/NLETS Operator Certification within six months of hire.

KNOWLEDGE AND SKILLS:

Knowledge of customer service principles and practices; cash handling procedures; basic mathematical concepts; filing practices; modern office equipment and cashiering techniques. Skill in providing customer service; handling cash; processing payments; keyboarding; performing routine mathematical calculations; filing; using a computer and related software applications; handling multiple tasks simultaneously and establishing and maintaining effective working relationships with other employees and those contacted in the course of the work.

PHYSICAL DEMANDS:

Positions in this class typically require reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

WORK ENVIRONMENT:

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

SPECIAL REQUIREMENTS:

Safety Sensitive: N Department of Transportation - CDL: N Child Sensitive: N

SUPPLEMENTAL INFORMATION:

This position requires pre-employment screening(s) that include: background check / fingerprinting / CJIS check. The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

JES 3.13.25

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