Member Consultant II

Member Consultant II BECU is a credit union with 1.5 million members and over $30 billion in managed assets. The target pay range for this position is $26.00–$32.12 per hour. Compensation decisions are determined based on skills, experience, and education. Performance‑based incentives may also be available. Benefits 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match Impact you’ll make As a Member Consultant II, you will provide a seamless, high‑quality member experience. You will use your expertise to identify, diagnose, and address members’ consumer financial needs and refer them to specialized services when necessary. What you’ll do Deliver exceptional member experience and sales consultation using product knowledge across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts. Sign all loan documents that originate through outbound/inbound call center, ensuring each member’s needs are fulfilled. Assist the community with financial wellness, including education programs, budgeting, debt management, and access to planning resources. Compensation Member Consultant II: $26.00–$32.12 per hour Role & pod expectations Based in a pod covering Federal Way Crossings and Federal Way Pavilions branches. Rotation across all pod branches for up to the first year. Minimum one‑year commitment before pursuing other opportunities within BECU. Training includes travel to Tukwila Financial Center. Commutes between branches and training location required. Flexibility: schedules given 30 days in advance but may adapt to varying business needs. Training schedule 12 weeks, Monday‑Friday shifts between 8:00 AM and 6:30 PM. Post‑training schedule Flexible shifts Monday‑Friday, 8:00 AM–6:30 PM. Up to 3 Saturdays per month, 8:30 AM–1:30 PM. Qualifications Minimum qualifications: Bachelor’s degree or equivalent related experience. Minimum 2 years of sales‑oriented, financial, or retail experience. Desired qualifications: One year of experience in a financial institution. Spanish language fluency highly desirable. Strong sales process understanding and pipeline management. Proficiency with learning new systems and programs; ability to navigate multiple systems simultaneously. Ability to complete 12‑week in‑house training after hire. Comprehensive understanding of credit union objectives and products. Knowledge of state and federal laws pertaining to membership, deposit, and loan products. Proficient verbal and written communication skills. Problem resolution, negotiation, organization, multitasking, and peer coaching skills. Flexibility to work variable shifts. #J-18808-Ljbffr