ADA Case Manager II

Classification Title:

Compliance Analyst II

Classification Minimum Requirements:

Bachelor’s degree in an appropriate area and two years of experience in appropriate area; or an equivalent combination of education and experience.

Job Description:

Compliance Review & Case Management
• Review and process notifications from multiple systems to conduct routine ADA compliance assessments
• Make determinations regarding risk mitigation actions or escalation to leadership, as appropriate
• Document findings and ensure proper case resolution in accordance with established procedures
• Serve as a point of contact for employees requesting reasonable accommodations under the direction of the Director and Senior Director, Compliance/ADA-504 Coordinator (Senior Director)
• Assist with coordinating the interactive process in accordance with established ADA procedures
• Review accommodation requests and supporting documentation for completeness and compliance with UF policies
• Coordinate meetings, information sessions, and communications with employees, supervisors, UFHR, and other campus partners
• Document meetings, discussions, case management and other activities taken throughout the interactive process and the management of employee accommodation cases.
• Draft accommodation-related documentation for review and approval
• Assist with monitoring implementation of approved accommodations
• Maintain accurate, confidential electronic case files, logs and tracking records

Records Management & Documentation
• Maintain and update compliance records, including case files, logs, and compliance calendars
• Ensure accuracy, completeness, and timely entry of all compliance-related documentation
• Prepare and organize documentation for audits, reviews, and reporting purposes
• Review ADA-related files to confirm required documentation and case notes are present, and that other identified steps have been completed.
• Compile documentation and data in support of appeals, compliance reviews, audits and assessments.
• Generate routine reports related to accommodation requests, case activity and compliance metrics.

Risk Evaluation & Solution Support
• Evaluate basic compliance concerns and identify potential risks
• Propose solutions to senior staff and program leadership for consideration
• Assist with the implementation and monitoring of approved mitigation strategies

Reporting & Data Support
• Gather and compile data for compliance reports and enterprise initiatives
• Assist in tracking trends, identifying recurring issues, and supporting continuous improvement efforts
• Provide documentation and data summaries to support leadership decision-making

Administrative & Program Support
• Prepare and route documents and mitigation plans for leadership review and approval
• Perform administrative duties in support of the ADA compliance program
• Maintain confidentiality and ensure adherence to privacy standards

Expected Salary:

$61,000-$70,000

Required Qualifications:

Bachelor’s degree in an appropriate area and two years of experience in appropriate area; or an equivalent combination of education and experience.

Preferred:

• Experience working with ADA compliance, disability services, or accessibility programs
• Familiarity with federal and state regulations such as ADA and Section 504
• Experience handling compliance reviews, case management, or regulatory tracking systems
• Knowledge of accessibility standards and best practices (e.g., digital, physical, programmatic access)
• Experience analyzing compliance data and identifying trends or risks
• Strong written and verbal communication skills, especially for preparing documentation and reports
• Experience collaborating with cross-functional teams or supporting enterprise-wide initiatives
• Proficiency with databases, case management systems, or compliance tracking tools
• Ability to interpret policies and apply them to routine compliance scenarios
• Strong organizational skills with the ability to manage multiple cases or deadlines

Special Instructions to Applicants:

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required:No