Sales Support Manager

Sales Support Manager

The Sales Support Manager is a subject matter expert responsible for supporting the full sales lifecycle—from lead generation and contract management to aftersales performance and customer retention. The role requires strong analytical capabilities, stakeholder management, and process excellence to optimize commercial outcomes as it will mainly support strategies to enhance customer satisfaction, enable commercial success, and drive efficient execution across lead generation and after-sales activities. Act as a critical connector between Sales, Analytics, Legal, and Operations to deliver value throughout the customer lifecycle. Candidates can be located in Atlanta, Miami, or Dallas.

Key tasks include partnering with commercial owners to prevent churn and improve customer retention, delivering differentiated customer value through data-driven insights and analytics, bridging insights between commercial and analytics teams to drive informed decision-making, executing post-implementation reviews and monitoring customer satisfaction outcomes, tracking customer performance metrics, managing lead generation programs, enabling consignee selling trips, managing contract lifecycle management processes, acting as a liaison between sales, customers, and internal departments, supporting customer problem management, generating and reviewing reports and statistics, providing support on issues and problems from less experienced team members, supporting project implementation, deployment of systems/solutions, and process improvement, and supporting pre and after sales activities.

Your skills and experience should include 6+ years of relevant experience in sales support/sales operations, experience in logistics or related industry preferred, advanced Microsoft skills required, a bachelor's degree is desired, project management and data analytics skills preferred, ability to manage and prioritize multiple projects, work effectively independently and in a team environment, and excellent verbal and written communication skills.

Pay range: $93,142.50 – $124,190.00 (based on experience).

Benefits (all non-union employees): competitive base salary plus role dependent performance-based incentives, 401(k) match, stock purchase plan, medical, vision, dental, paid time off.

Equal opportunity employer. DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work authorization: applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.