Customer Service - Account Executive

Overview The Account Executive will support assigned customer accounts by ensuring the timely and accurate processing of purchase, work, and batch orders. This role acts as a key liaison between customers and internal departments to support order fulfillment, maintain communication, and ensure customer requirements are met. Responsibilities Support assigned accounts and maintain regular communication with customers using PO trackers. Respond to customer inquiries and provide updates on order status, timelines, and deliverables. Escalate issues or risks to management as needed. Monitor and facilitate the release of materials and finished goods to meet committed delivery dates. Coordinate batch/work order requirements with the Planning Department on a weekly basis. Ensure accuracy of customer orders, data entry, and documentation. Issue monthly MRP reports to customers supplying components. Issue Monthly Excess Inventory Reports as required. Assist in preparing monthly status reports for Customer Service leadership. Provide pricing to customers for ancillary services as needed. Initiate pricing requests and follow up to ensure completion. Maintain and update customer portals and internal systems. Work with internal teams including Planning, Production, and Quality to support order execution. Attend Gate Review meetings and Line Trials as required. Support process improvements and departmental initiatives. Perform other duties as assigned by manager. Qualifications / Skills Bachelor’s degree in Business or related field preferred. 3–8 years of experience in customer service, account coordination, or sales support in a manufacturing environment. Strong organizational and communication skills. Detail-oriented with the ability to manage multiple tasks simultaneously. Basic analytical and problem-solving skills. Proficient in MS Office (Excel, Word, Outlook, PowerPoint). Experience with ERP/MRP systems is a plus. Ability to work in a fast-paced, deadline-driven environment. Ability to lift and carry up to 10–15 pounds. Compensation & Benefits The approximate pay range for this position is $70,000 to $100,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities. Medical, Dental, Vision Life/AD&D Insurance Paid Time Off (PTO) Special Paid Leave for employees’ personal events Company Paid Holidays 401(k) with employer match Year-End Gift #J-18808-Ljbffr