Customer Service Representative

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Are you experienced in the payroll/HR industry? Interested in being in charge of your financial success? Consistently a top performer? Do you want to feel passionate about what you sell? How about working for a rising, financially stable and customer-focused company?

Global Tech Corp systems is a leading provider of payroll and human resource solutions for medium-sized companies. We have combined innovative technology with industry-leading customer service to provide unparalleled web-based payroll and HR solutions. In 14 years, we have gone from a start-up business to a corporation with 6000+ clients and 350+ employees. We are a five-time INC 500 winner for being One of Americas Fastest Growing Privately-held Companies as well as a seven-time winner for being One of Chicagos 101 Best & Brightest Companies to Work For and a 2011 winner for being One of the Best Places to Work in Illinois. Global Tech is headquartered in Arlington Heights, Illinois with sales representation growing across the U.S in over 25 states!

Position Overview: The Sales Consultant is responsible for prospecting and developing sales relationships with potential clients and closing new and expanded sales agreements. The consultants at Global Tech Corp systems work in a small and fast-paced business environment that is very competitive and quota-driven. The company targets small to medium-sized businesses in the Midwest market. The best Sales Consultants are hunters; they are capable of creating their own activity in the field and are constantly looking for that next sale. A strong predictor of success for a consultant is someone who incorporates a consultative approach to their sales technique, has exceptional prospective skills, the ability to be persistent but not pushy, and has a passion for what is being sold!

Performance Objectives: Our corporate sales office is based in Arlington Heights, Illinois. However, we are looking for Sales Consultants in all states and will have a territory in your state.

A one-week training period will commence immediately upon starting at Global Tech. The training program includes a combination of sales field training under our sales team and Global Tech payroll knowledge training with our sales trainer. Upon completion, you should have a foundation of knowledge about the solutions Global Tech offers, the industry, and our competitors.

• Determine prospective customers' needs for payroll, Human Resources, unemployment, and other services and, using persuasion and negotiation, present Global Tech services that meet those needs.
• Prepare and present proposals and provide appropriate follow-up throughout the sales process.
• Close the sales process.
• Complete and obtain documentation required for the conversion of data from their previous payroll provider to the Global Tech Corp systems system. Work directly with internal departments to ensure the client has a smooth transition to their new payroll provider.
• Maintain contact with existing customers to determine needs for additional services.
• Using initiative, develop prospects through cold calling, referrals, professional and personal contacts, and other sources.
• Attend trade shows, conferences, and other events to promote Global Tech services.
• Ability to meet or exceed quarterly and annual sales quota for your territory.
• Other duties as assigned.

Required Experience:

• 2-5 years experience in a quota-driven sales position
• Previous experience in the payroll/HR industry required
• Proven ability with sales prospecting and closing
• Ability to succeed in a competitive environment
• Ability to persuade and negotiate potential clients of the benefits of using our services
• Critical thinking and decision-making skills required in order to handle objections and unexpected situations that might arise throughout the sales cycle
• Customer service orientation – the client ALWAYS comes first!
• Strong presentation skills to effectively represent Global Tech and allow the client to visualize the benefits of using our services
• Written and oral communication skills
• Listening skills to probe further into the clients' needs and expectations
• Organizational skills
• Proficiency with MS Office applications and the Internet; experience with sales automation software desirable