Customer Service Representative

++Customer Service Representative++ Arlington Height, IL Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals! At S&J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We’re a dedicated team, driven by our values and the quality of our work. If you’re ready for the next step in your career, come pursue a rewarding role with us! Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family! Why Choose S and J Plumbing Competitive pay — $20-$35/hr Medical Insurance — we pay 80% for you and your family’s insurance premiums for health, dental, and vision. Work-life balance — up to 2 weeks of PTO and holiday pay. 401k Plan with a 5% match. Paid training — Nexstar training, Service Titan training, PSP training Relaxed and fun atmosphere Growth opportunities Our Core Values Integrity, we are honest, ethical, and trustworthy. Professionalism, we prepare, present, and execute at an elite level. Accountability, we accept full responsibility for our decisions, actions, and results. Family, we nurture our team members and customers. The Role You will promote customer satisfaction by converting incoming customer calls into booked service appointments. Key Tasks You will need to learn the call script in order to sound professional and authentic when speaking with our customers. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager. Responsibilities Convert incoming customer calls into booked service appointments. Deliver call scripts with an authentic cadence; be clear, compelling, and personable. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Adhere to the company’s plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information. Competencies for Success 3+ years of customer service. Experience with a multi-line phone system IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communication. Ability to build trust and demonstrate empathy. Personality that blends well with a fast‑paced, goal‑driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible, and great attitude Military-experienced candidates are encouraged to apply If you want to be part of something bigger than just a job — make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing. Equal Opportunity Employer #J-18808-Ljbffr S and J Plumbing