Desktop Support Associate-Helpdesk

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco. Mexico.

• NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. 
  Location: Guadalajara, Jalisco. Mexico. 
  Helpdesk Associate - Full Time 

  • Requirements: 

  • Availability to work 45 hours per week 

  • Interest in working any shift 

  • Advanced English 

  • Looking to work in IT Environment 

  • 6 months of experience in Customer Service 
    

  • We Offer: 

  • Competitive salary 

  • Grocery Tickets - 12% of base salary 

  • 30 days of Christmas bonus 

  • 12 days of vacations 

  • 50% Vacation bonus 

  • Savings Funds 

  • 5 personal days per year 

  • Medical insurance (You and your family) 

  • Life insurance 

  • Dental Insurance 

  • Discounts with selected Optics 

  • Opportunity to grow in the company 
    

  • Activities 

  • General L1 support for hardware and MS Office packages 

  • Advance technical support for in-house applications and developments 

  • Answer technical support calls providing and escalating to other support groups 

  • Provide support based on email generated requests or reports 

  • Document troubleshooting steps and detailed description of the customer incidents and requests 

  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

  #LI-LATAM

Helpdesk Associate - English