Client Intake Specialist (Dispatch)

Job Description

Job Description

Job Type:  Contract
Workplace Type:  Remote, but must live in Florida, Minnesota, or Texas 
Compensation: $1,700/mo plus potential for bonuses
Schedule: 8-hour shifts between 7:00am–8:00pm CT, 5 days a week including 1 weekend day with occasional weekend off (must be able to work holidays as needed)

COMPANY OVERVIEW

Phoenix Loss Control (PLC) is a US-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 140 people, servicing some of the largest cable and telecoms operators (e.g., Comcast, Spectrum, AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth. 

POSITION SUMMARY

We are seeking a motivated candidate who will serve as the first point of contact and communication for incoming calls.

Duties

• Answer phones lines
• Gather pertinent information of damage
• Input information gathered in computer to generate a claim
• Assign an investigator
• Need to have good people skills and not easily upset (sometimes get calls from angry damagers, homeowners, etc.)
• Understand how to use a computer and certain operating systems (Excel, Word, PDF files, etc.) and be able to navigate multiple screens at the same time
• Knows how to manage their time and be a go getter

Requirements

• Interpersonal skills to gather information
• Smart phone -OR- direct connection via headset for computer to answer calls (direct connection on computer cannot be done via Chromebook)
• Computer with high-speed internet access, ability to collect information on reported cases, and to interact with our claims system and other databases and portals
• Exceptional attention to detail and strong, demonstrated written and verbal communication skills
• Proven ability to operate independently and prioritize while adhering to timelines
• Strong, objective analytical skills

Preferred Qualifications and Skills  

• Current or previous telecommunication or utility experience a plus
• Knowledge of underground utility locating procedures and systems a plus
• Previous Dispatch or call Center Experience is a plus

This is a contract position. There are no benefits offered with this position.