Intake Manager

About The Lisinski Law Firm Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.” About the Role As our Intake Manager, you’ll own one of the most influential moments in the client journey: the first impression. You’ll lead a high energy bilingual team that transforms inquiries into committed clients, elevating every interaction with a true Red Carpet experience. This is your chance to build a powerhouse operation driven by data, fueled by coaching, and obsessed with delivering excellence. If you’re a strategic, people centered leader who loves improving processes, inspiring teams, and turning challenges into wins, this role puts you at the heart of the business. You’ll shape our Intake strategy, solve complex client needs, and create the kind of client experience that sets us apart and keeps them coming back. Your Key Contributions Lead, supervise, and develop all direct reports in the office by providing direct observation, immediate post consultation debrief, structured 1:1s, and daily performance direction. Serve as the point of escalation for complex, sensitive, or high stakes client situations that require experienced judgment or manager level authority. Support onboarding and ramp up of new hires by delivering structured coaching to accelerate time to proficiency and monitoring early performance closely. Report to and partner with the direct manager on office performance trends, staffing needs, talent issues, and operational priorities escalating with data and a recommended action. Ensure team compliance with CRM documentation standards (Litify/Salesforce), QA protocols, and all firm policies and procedures. Participate in hiring decisions for the office applying established criteria and contributing to a rigorous, consistent candidate evaluation process. Own conversion performance for the assigned office location. Review performance data daily, identify gaps, and implement coaching and operational corrections with urgency. Conduct side by side observation of consultations and provide specific, skill focused coaching feedback in real time or immediately following the consultation. Lead daily team huddles, reviewing performance, reinforcing process standards, addressing questions, and sustaining team energy and accountability. When consultation volume exceeds team capacity, conduct consultations directly maintaining selling framework proficiency and modeling the standard expected of every specialist. When in office appointment volume is below capacity, transition the team to virtual consultations (phone or video) maintaining performance standards across both modalities. What Makes You a Great Fit Decision Quality - Exercises sound judgment in high-stakes situations, performance management decisions, and escalation scenarios, acting decisively within authority while involving leadership appropriately. Directs Work - Provides clear daily direction, ensuring team understands priorities, expectations, and how to execute effectively. Builds Effective Teams - Develops a high-performing team by observing consultations, delivering specific coaching, accelerating ramp-up for new hires, and fostering accountability and morale. Collaborates - Partners closely with leader, escalating trends with supporting data and recommended actions, and aligning on staffing, performance, and operational priorities. Instills Trust - Builds confidence and credibility with direct reports by setting clear expectations, providing fair and consistent coaching, addressing performance issues, and modeling the selling framework. High school diploma required; Bachelor’s degree preferred. 3-5 years in a consultative sales role with demonstrated, articulable conversion performance results. 2-4 years previous experience leading a team. Immigration, legal services, financial services, or consultative professional services experience preferred. Bilingual (Spanish English) B2-C1 Required. Work Schedule Monday through Friday, 8:30am-5:30pm Local Time. How You'll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best. 401k Match. Medical, Dental, & Vision Insurance. Options for Health Savings Account or Flexible Spending Account. Dependent Care FSA. Basic Life Insurance. Voluntary Life & AD&D. Disability Insurance. Hospital Indemnity Insurance. Employee Assistance Program. Calm App Subscription. Paid Time Off. Our Firm At Lisinski Law Firm , the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high quality service to support families with excellence and care. *This position is temporarily remote and will be full time on site beginning in late Spring 2026* The office will be located in/around this area: Chelsea, Revere, Everett. 62,400/year (Boston, Massachusetts)