Case Manager II

Catholic Charities Housing Support Services Edith Witt Senior Community consists of 107 affordable apartments for low-income seniors “to provide individual and crisis intervention counseling and services to program clients in order to ensure opportunity for clients to maintain their housing. Sensitive to the needs of senior citizen community and possible language barriers, to implement and deliver all aspects of peer support and to assist program participants in achieving short- and long-term goals.” A multitude of onsite, community-based, and integrated services offered to residents.

Case Manager [CM] will work with individuals/families in permanent supportive housing. Families receive housing subsidies, supportive services, and activities that help sustain healthy lives, and self-sufficiency. A multitude of onsite, community-based, and integrated services are offered to residents. These services assist seniors in obtaining and maintaining residential, financial and psychosocial stability. The Edith Witt Program is one of many programs that provide a continuum of services to families.

The case manager will be responsible for core housing case management, benefits advocacy, support services for physical and mental health – acute/chronic, and problem solving. Provide assistance to people accessing other applicable housing opportunities. Assist clients in maintaining or increasing their housing stabilization.

Case Manager will work to assess the Participants’ needs, by providing immediate services, personal goals, and services plans. This position will work with Participants around self-sufficiency, and how to maintain independence and prevent homelessness. Through the program, clients may receive case management referrals to community support and counseling.

The Case Manager provides advocacy and referral services as needed to Participants, and where possible, assist with maintaining housing.

Onsite services are full range of case management and client services.

In addition, support the “sister” building at 10 th and Mission, as well as partnerships with the American College of Traditional Chinese Medicine , Department of Public Health’s Direct Access to Housing program, the Mercy Housing system, and multitude of other like-mind community organizations providing direct services.

The Edith Witt Senior Community, in conjunction with our youth and family support services at 10 th /Mission Streets , is an intergenerational community in San Francisco’s South of Market neighborhood.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.
• Provide on-going support including but not limited to the following: information and referral for services, client contact, and assistance in meeting the goals of the client’s service plan.
• Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
• Participate in related programs, agency and community meetings as assigned.
• Consistent with the needs of the Program/Job assignment , entering and maintaining proper client information and program documentation [updates/changes] - client data collection .
• Caseload porfolio assignment up to 150 clients
• including, but not limited to: crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for program participation, and coordination of service to address the clients’ immediate needs.
• Demonstrate the ability to engage individuals in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Provide intake and ongoing services including but not limited to the following: crisis intervention, counseling, support services, client data collection, information and referral, budget development, and rental installment planning.
• Screen for co-occurring disorders and recognize diagnostic criteria used to identify substance abuse or dependency.
• Coordinate services to address the immediate and long-term needs of clients
• Provide practical support, education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills
• Participate in all assigned program and organization meetings, case reviews and training
• Participate in all program activities/events for families; may include some nights and weekends
• Make referrals and serve as a liaison to other service providers and agencies
• Conduct community-based workshops relevant to the needs of the client base in coordination with community events
• Conduct outreach to actively engage tenants in appropriate services, workshops, and Treasure Island community and/or family activities
• Serve as the liaison between property management, program staff, and residents
• Assesses and evaluates the needs of individuals and continues caseload contact to develop goals. Demonstrate the ability to identify stages of change and use interventions consistent with stages of treatment. Assist clients in developing strength-based, stage wise treatment matched person-centered plans that are designed to address identified needs. Completes referral forms, clinical and legal documentation necessary to obtain community-based services for clients as well as collaboration and communication with other SA/MH community partners.
• Provide direct services to residents.
• Educate and connect residents to the wide array of services available to families.
• Provide on-going support services for clients living in subsidized housing, including but not limited to: information and referral for services, with a minimum of quarterly client contact.
• Documentation: Input, maintain proper client and program documentation [updates/changes] client data collection, information and referral, collection of documents to address Participants’ immediate needs and long-range goals.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destablize a housing and to conduct an appropriate intervention as required
• Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
• Work in collaboration with Program, Division, and Agency staff/team to design and implement program operaions and policies.
• Interface with other agencies and departments to insure appropriate client compliance with Program requirements.
• Participate in related program, agency and community meetings as assigned.
• Other duties as assigned
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

• Bachelor’s degree in Social Work, or related field with a minimum of two [2] years directly related experience in case management. Sensitivity to, and possess a knowledge of HIV/AIDS services, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic]
• Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.
• Strong knowledge of substance disorders and associated health issues.
• Excellent written and verbal communication skills
• Electronic data collection, input, and information maintenance
• Computer Skills and MS Office Suite knowledge

Knowledge, Skills & Abilities :

• Must be Fluent in Cantonese; additional Chinese language dialect are a plus [+]
• Must have experience in assessments and strong crisis intervention skills, particularly with people with HIV/AIDS, substance use disorders and associated Healthcare [physical and mental health – acute/chronic].
• Certified or familar with HCV/Housing Quality Standards.
• Interacting with people from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
• Bilingual English/Chinese [Cantonese] required .
• Achievement and Client oriented.
• Work as part of a team and collaborate with colleagues for successful outcomes.
• Organizational awareness.
• Analyze information, problems, situations, practices or procedures to define the issues/challenges, relevant factors or concerns to accomplish success.
• Formulate logical and objective conclusions through Client Services Plans.
• Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.
• Coordinating people, resources, and information maximize success.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

TB Screening –

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

COVID-19

Proof of Vaccination: Required

Council on Accreditation (COA) roles

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Intermittent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Light work: Exerting up to 20 - 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If , driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.
• The work environment is a typical office environment.
• Noise level in work environment is usually moderate in accordance with a typical office environment.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many children, who may be loud and at times behaviorally challenged.
• The work environment will include children ages 0 months to 5 years old.
• The work environment will include children ages 4 to 17 years old.
• The work environment will include children ages 8 to 14 years old.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is occasionally exposed to cleaning products.
• The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint, glue, permanent markers, dry erase markers and crayons.
• The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
• The worker is required to wear a respirator.
• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
• The work environment includes traveling using various modes of transportation.
• The work environment may include driving an agency vehicle.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Qualifications

Education

Preferred

Bachelors or better in Social Work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.