Appointment Coordinator

Shriners Children's

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.

Appointment Coordinator

The Appointment Coordinator is responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This includes scheduling appointments for new and return patients, ensuring the patient is registered in the EMR, sending notifications of upcoming appointments to patients, maintaining the clinic schedule, and orienting new patients and families to the clinic.

Key Responsibilities:

• Registers patient correctly which includes updating addresses, insurance, guardianship and health information.
• Accurately schedules individual patient appointments.
• Provides excellence in customer service to all customers, patients, families, Shriners, visitors and other employees.

Required Qualifications:

• High School Diploma/GED
• 1 Year Microsoft Office Applications
• Basic Life Support (BLS); must obtain within 30 days of hire

Preferred Qualifications:

• 1 Year Scheduling, registration and insurance verification
• Bilingual English/Spanish

The pay range for this position is $19.92 - $29.87. Compensation is determined based on years of relevant experience and departmental equity.

Shriners Children's Chicago