Business Operations Analyst

Business Operations Analyst

Team: Operations

Location: Onsite - Sawtelle (Between Santa Monica & West LA)

Employment Type: Fulltime, Salary, Exempt

Reports To: Director of Business Operations

About Plug

Plug is an automotive fintech startup building the marketplace for electric vehicles. Consumers, dealers, and commercial partners trade in, sell, and auction used EVs through a platform built exclusively for electric, with nothing adapted from legacy automotive.

Consumers can get an instant cash offer in minutes, backed by data-driven pricing, battery state-of-health analysis, with pickup, payment, and title transfer handled end-to-end. Franchise and independent dealers across the United States bid in real time on inventory sourced directly from these consumers, dealers, and commercial partners. The result is a single platform that gives sellers a fast, fair exit and gives dealers a dedicated channel for sourcing used EV inventory.

Founded in 2023 and led by former Tesla executives, Plug has facilitated $100M in EV sales since launch and is backed by a $20M Series A from Lightspeed Venture Partners. We're building the most AI-native startup team in Los Angeles, full of operators, engineers, and ML researchers laying the transaction rails for the used EV market's exponential growth.

Why Plug

• You'll own a piece of the biggest infrastructure opportunity in automotive.
• You'll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.
• You'll be part of an AI-native company. We're rethinking how work gets done at a fundamental level.
• You'll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces.
• You'll have real ownership, high autonomy, and a direct line to company outcomes.

The Opportunity

You'll report to the Director of Business Operations and be the go-to person for turning data into decisions. You'll build and maintain the dashboards and models that track how the business is performing, prepare the analysis and slides that go in front of leadership, and use AI tools - including building your own lightweight agents and automations over time - to enhance your workflow and support broader AI adoption across the organization.

You'll support the Director of BizOps on cross-functional initiatives and KPI tracking, bringing depth and speed on the numbers to the work.

What You'll Own

Analytics & Reporting

• Build and maintain BI dashboards (Metabase/Snowflake or equivalent) covering auction performance, dealer operations, vehicle flow, and pricing
• Define and track success metrics for BizOps-led initiatives, so leaders always know whether a project is actually working
• Build clear, exec-ready slides and reports for recurring leadership reviews

AI & Workflow Automation

• Use AI tools to speed up and automate recurring analysis and reporting work.
• Build lightweight agents or automated pipelines for repeatable requests.
• Bring a builder's mindset to your own workflow and workflow of other teams

Analysis & Business Partnership

• Run deep-dive analyses to explain why a metric moved
• Translate data into a clear point of view for non-technical stakeholders

What You Are

• 2-3 years of experience in business operations, data analytics, strategy & ops, or a similarly analytical role (marketplace or automotive experience a plus, not required).
• Hands-on comfort building dashboards in a BI tool (Metabase, Tableau, Power BI, or equivalent).
• Curiosity and hands-on comfort with AI tools for analysis and workflow automation
• Strong slide-building and communication skills — you can turn a messy dataset into something a VP can read in ten seconds.
• Business acumen: you understand why a metric matters to the business, not just how to compute it.
• Build the analytical backbone of a company at the center of the EV transition.
• Ship work quickly and see the impact of your analysis show up in real decisions, fast.
• Work directly with operators who've scaled multi-billion-dollar businesses in automotive, EV, and marketplaces.
• Join a team that values clarity, ownership, and a bias toward action.

Compensation and Benefits

Annual salary: L2 $85,000 - $105,000

Salary ranges reflect independent, third-party benchmarking against national compensation data. Where an individual's actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Ranges are reviewed periodically and may be adjusted to reflect changing market conditions.

Benefits & Perks:

• Health, Vision, and Dental insurance
• 401(k) plan
• Daily lunch stipend
• Equity (based on role and performance)
• Unlimited PTO
• Fully stocked kitchen
• Dog-friendly office
• 30-day remote work from anywhere policy
• Ongoing opportunities for growth and development

This full-time position is based in Sawtelle (between Santa Monica and West Los Angeles) and is an in-person role. We welcome candidates from all locations to apply, provided they are willing to relocate for the role. Relocation assistance will not be provided for successful candidates. Sponsorship not available at this time.

Acknowledgments

Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diverse teams build better products - full stop.