Customer Service Billing Representative

Responsibilities Handles inbound and outbound customer calls minimally half the time to resolve inquiries in a timely and accurate manner. Researches and documents all information from phone conversations and applies the appropriate transactions to patient accounts. Works with internal and external resources as appropriate to support requests needed. Processes payments by phone via electronic check, credit card, hard copy, payment database or any other approved means. Understands, explains, executes and helps determine eligibility for hospital financial assistance programs. Assists patients with payment plan arrangements including collecting initial down payment as part of the process. Identifies patient or customer needs, clarifies information, researches and analyzes issues, and provides solutions or appropriate alternatives. Maintains patient and physician confidentiality and professionalism in accordance with departmental and HIPAA guidelines. Performs various duties such as researching accounts, processing adjustments, refunds, and responding to patient correspondence. Coordinates with agencies and other departmental vendors as appropriate to resolve patient accounts. Monitors self-pay accounts and reviews accounts according to department policies. Requirements High School Equivalent / GED (Required) 1+ years in medical billing, financial environment or customer service experience (Required) Experience with medical billing software (Required) Exceptional written and verbal communication skills (Required proficiency) Must consistently demonstrate advanced analytical and problem solving skills (Required proficiency) Exceptional client service, communication, and relationship building skills (Required proficiency) Self‑motivated and consistently demonstrate the ability to perform with little to no supervision in a fast‑paced environment (Required proficiency) Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software (Required proficiency) Certifications & Qualifications High School Equivalent GED #J-18808-Ljbffr Jobtailor