Guest Experience Ambassador - Navy Pier - Chicago

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.

Navy Pier

Be Part of Something Great! Recently named one of America’s “newest and grandest public spaces” – Navy Pier is a top-attended nonprofit destination in the Midwest, stretching more than six city blocks. Originally opened in 1916 as a shipping and recreation facility, this 104-year-old Chicago landmark showcases more than 50 acres of parks, restaurants, attractions, retail shops, sightseeing and dining cruise boats, exposition facilities and more along Lake Michigan. Established as a nonprofit in 2011, Navy Pier is a world-class public place that celebrates and showcases the vitality of Chicago and provides for the enjoyment of over nine million annual guests. Navy Pier is managed within a business framework that provides for its long-term financial stability and is being transformed into a contemporary, environmentally responsible urban space.

Job Highlights

• Welcome and assist guests with a friendly, positive attitude
• Share information and ensure safe, enjoyable guest experiences
• Support event operations including attractions, activities, and line management
• Direct guests during downtime or emergencies as needed
• Collaborate with team members across Winter Wonder Fest and Navy Pier

Candidate Profile

• Must be available to work on-site, in-person at Navy Pier, at least 15-20 hours per week, including nights, weekends, and holidays
• Customer service or guest experience background
• Comfortable standing for long periods in a fast-paced environment
• High school diploma or equivalent required

Additional Information

• Wintrust Winter WonderFest operates from November 27, 2026 to January 3, 2027. Must be available to attend paid orientation and training prior to event start date.

Location

Chicago

Benefits