Commercial Loan Servicing Manager

Position Summary The Commercial Loan Servicing Manager will provide leadership and management to the Commercial Loan Servicing staff and all functions within the Commercial Loan Servicing department for the global organization. This includes overseeing various servicing related processes including: Booking new loans and renewals Payment processing Account reconciliation Core input review Document exception input Tracking and resolutions Participations/syndications Compliance with internal and external regulatory requirements Creation of policies and procedures for the commercial loan servicing department Preparation of responses to internal and external audit findings Departmental Service Level Agreements Core Vendor system enhancements and functionality Duties & Responsibilities Management of Commercial Loan Operations staff and all of the daily functions performed by the group, including staff training on the bank’s systems related to commercial operations to ensure accuracy and integrity. Decision authority on loan system parameters to support deal structure. Creation, oversight, approval and on‑going maintenance of departmental policies and procedures, including adherence by staff. Maintain service level standards for the team with metric reporting and accountability measures. High level of collaboration with business line leaders within Commercial Lending, TM and Deposits on strategy and co‑system functionality needs. Liaison with proprietary bank systems such as Synergy, nCino, Jack Henry and other vendors on system functionality, enhancements and system updates. Includes training and liaison with internal staff in all commercial lending, audit and compliance departments. Education & Experience Knowledge of: Strong oral, written communication, organizational and time‑management skills Specialty lending parameters and processing for business lines such as participations, syndications, letters of credit and SBA Commercial loan documentation, credit arrangements, bank products and accounting systems Bank regulations and compliance issues Ability to: Maintain continual attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines Work in a fast‑paced environment with demonstrated ability to prioritize projects Identify, problem‑solve and exercise exceptional use of good judgment with respect to issues or circumstances as they arise Conform to all safety rules and use all appropriate safety equipment Work independently and as part of a team Education and Training: Requires bachelor’s degree in Business, Finance, Accounting or Economics or equivalent years of relevant work experience. Requires 10 or more years of experience in commercial loan operations or loan accounting department. Compensation and Benefits Base pay range: $85,000 - $120,000. The role may be eligible for bonus or incentives based on company and individual performance. Busey provides a competitive total rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance and long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives and an employee assistance program. Eligible associates may take advantage of pre‑tax health savings accounts and flexible spending accounts. Equal Opportunity Busey is an Equal Opportunity Employer including Disability and Vets. Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. #J-18808-Ljbffr Busey Bank