Patient Services Representative 2

Medical Office Service Coordinator

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position:

• High School / GED equivalent or related work experience
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.

Preferred Qualifications:

• Prior medical setting and/or hospital experience
• Experience with medical insurance verification within a medical environment
• At least two (2) years of customer service and/or call center experience
• Experience performing appointment scheduling and patient registration

Key Responsibilities:

• 50% - Coordination of Medical Office Services
• 50% - Additional Job Functions

Department Overview:

The Cancer Center Clinics at UC Davis Medical Center provide comprehensive ambulatory care to adult patients with a wide range of medical, surgical, critical care, emergent, and perioperative needs. Patients are treated for both benign and malignant hematologic and solid tumor conditions across multiple oncology specialties, including Hematology and Medical Oncology, Gynecologic Oncology, Pulmonary Oncology, Surgical Oncology, Thoracic Oncology, and Urology. The patient population presents with diverse and often complex medical and surgical conditions requiring specialized, multidisciplinary care.

Position Information:

Salary or Pay Range: $ 28.97 - $35.93 Salary Frequency: Hourly Salary Grade: 265 UC Job Title: MED OFC SVC CRD 2 UC Job Code: 009213 Number of Positions: 3 Appointment Type: Staff: Career Percentage of Time: 100 % Shift (Work Schedule): 8:00 am-5:00 pm Location: Alhambra Cannery (HSP051) Union Representation: EX-Patient Care Technical Benefits Eligible: Yes

This position is 100% on-site