Customer Service Representative (Inside Sales)

Job Description

Job Description

Description:

About us:

At Pacific Equipment Solutions, we’re committed to helping our clients run their businesses and warehouses with speed, efficiency, and accuracy. Our clients value top performance forklifts and trucks, and they want to ensure their vehicles are being used to increase productivity all around. With branches in Salinas, Hayward, Sacramento, Fresno, Modesto and Las Vegas, we represent some of the biggest names in the forklift industry including Hyundai, Noblelift, Comblift, and more.

Every member of PMHSI abides by our 5 key core values: satisfaction, urgency, inclusion, transparency and innovation. 

 

About the role:

A customer service representative (CSR) assists customers with inquiries, products, and services via phone, email, or chat, while also resolving complaints and processing orders. Key responsibilities are maintaining up-to-date product knowledge, documenting customer interactions, and ensuring customer satisfaction. Strong communication, problem-solving, and patience are essential skills, along with proficiency in CRM software. 

 

Responsibilities:

· Customer support: Respond to customer inquiries and provide information about products and services. Establish trust and build relationships with all assigned accounts.

· Sales: Prospect for new opportunities within respective marketplace while executing PMHSI sales strategies and tactics. Sell a minimum of 150 OM’s in a twelve month period, while providing equipment sales leads to account managers.

· Problem resolution: Address and resolve customer issues and complaints in a prompt and professional manner. 

· Order processing: Handle customer orders, returns, and exchanges efficiently. 

· Documentation: Maintain accurate records of customer interactions and service requests, including updating CRM software with information relevant to market, notes, opportunities, and forecasting. 

· Collaboration: Work with other team members and departments to ensure consistent and positive customer experience.

Requirements:

Candidate requirements:

· Communication: Excellent verbal and written communication skills are crucial. 

· Problem-solving: Strong abilities to find solutions and make decisions to meet customer needs. 

· Interpersonal skills: Ability to remain calm under pressure and show empathy towards customers. 

· Technical skills: Proficiency with CRM software, Microsoft Office, and basic computer literacy is often required. 

· Product knowledge: A thorough understanding of the company's products or services. 

 

Education

requirements:

· A high school diploma or equivalent is required. A bachelor’s degree in a related field is preferred.

 

Experience

requirements:

· A minimum of 2 years in a Business-to-Business sales environment.