Customer Service Representative
Pratt Industries
Job Title: Customer Service Representative Reports To: Services Manager Job Summary: The Customer Service Representative is responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities:
- Order Management: Receive and process customer orders, either directly from customers or through sales representatives.
- Material Purchasing: Ensure timely placement of orders for materials and supplies needed for production.
- Billing and Documentation: Process billing and maintain accurate customer records.
- Customer Support: Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions.
- Data Management: Maintain customer files and update records as required. Process new products and purchase orders, and ensure accurate record-keeping of customer order changes.
- Sales Support: Assist the sales team in managing customer relations and driving supplemental sales where applicable.
- Inventory Management: Monitor warehouse inventory levels to ensure product availability, adhering to agreed minimum/maximum stock levels, and analyze monthly usage and restocking needs.
- Communication: Send order confirmations and other relevant updates to customers via fax or email.
- Compliance: Adhere to company policies and procedures at all times.
- Other Duties: Complete additional tasks as assigned by management.
- Education & Experience:
- High school diploma or GED required.
- Preferred candidates with experience in manufacturing or the corrugated box industry.
- Data entry experience and familiarity with production processes are highly desirable.
- Skills:
- Communication: Excellent verbal and written communication skills in the English language. Ability to interpret and generate reports and correspondence.
- Mathematical Proficiency: Ability to perform basic math functions (addition, subtraction, multiplication, division) and calculate rates, discounts, and other numerical data.
- Problem Solving: Strong reasoning skills with the ability to resolve problems and handle a variety of situations, often with limited information.
- Technical Skills: Competence in computer data entry and familiarity with product knowledge and production processes.
- Quality Standards: Understanding of ISO and QS standards is a plus.
- Regularly required to walk, talk, and hear, as well as stand or sit for extended periods.
- Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The role involves working in environments with fluctuating humidity, moving mechanical parts, and exposure to fumes or airborne particles.
- Noise levels in the work environment can be loud.
- Sales and Customer Service Standards: The employee will be evaluated based on meeting or exceeding sales and customer service operating standards.
- Professional Growth: Annual goals for professional development will be set in collaboration with the supervisor.
- Employee Interaction: Evaluation of how well the employee fosters positive relationships and demonstrates respect and communication with colleagues.
- Creativity: Assessment of the employee's contribution to business improvement through innovative ideas and active participation.
Vacancy posted 5 days ago
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