Collections Analyst

Collections Analyst

Clark National Accounts is looking for a full-time Collections Analyst to join our team. In this role, you'll engage with customers regularly through phone calls, emails, and teamwork across departments, all aimed at gathering outstanding payments. This position plays a vital role in guaranteeing that customers adhere to payment terms and conditions.

Job Location

Hybrid: Some in-person work required. 30 Citation Lane, Lititz, PA 17543

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manage collection tasks for overdue invoices, employing independent judgment for optimal actions.
• Establish and update customer records.
• Reconcile customer accounts to ensure accurate payment application and billing.
• Suggest required modifications to customer accounts.
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives.
• Provide timely and professional responses to customer inquiries.
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities.
• Negotiate and formalize payment plans with customers as necessary.
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy.
• Collaborate with various team members on various transactional matters.
• Support additional tasks and assignments as delegated.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

Relevant experience in accounts receivable, collections, credit, cash application, or a related finance or accounting function is preferred but not required. Candidates with coursework, internships, or part-time experience in accounting, business, or data/analytics are encouraged to apply.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Strong analytical skills with a proactive, solutions-oriented problem-solving approach.
• Excellent organizational and communication skills, both verbal and written.
• Customer-focused mindset with a demonstrated commitment to delivering high-quality service.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to effectively prioritize and multitask while maintaining attention to detail.
• Proficiency in Microsoft Office required, with a strong emphasis on Excel (Outlook, Word, Excel, and PowerPoint).
• Experience with Excel functions such as VLOOKUPs and Pivot Tables, and exposure to Power BI, is highly beneficial.