Leasing Associate - Village at Baldwin Park

Leasing Associate - Village at Baldwin Park Full-time Compensation: USD 18 - USD 19 hourly Preferred Apartment Communities combines expertise with a people‑first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow. Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people‑focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve. Responsibilities The Leasing Associate conducts daily leasing activities, including attaining leasing goals (occupancy and rent growth), and builds and manages rapport to generate interest, desire, and satisfaction for the PAC community. Completes lease paperwork and all other duties that correspond to leasing activities, selling prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home. Achieves daily, weekly, and monthly individual leasing goals to contribute to team/property leasing goals established by the operational budget. Answers telephone calls, internet inquiries, or in‑person requests from prospects with the purpose of leasing a PAA apartment home; performs follow‑up action for every prospect. Responds to and / or follows up on resident requests and logs requests as needed. Utilizes sales tools including rapport building, qualifying, and closing during each sales interaction/presentation. Qualifies prospects by collecting and compiling personal data, entering data into the database, initiating background checks, and providing follow‑up status to the prospect. Communicates move‑in / move‑out apartment status to other team members; ensures apartments are move‑in ready; takes action to ensure move‑ins occur to satisfy new residents and minimize apartment vacancy. Completes all required paperwork associated with leasing, service, and satisfaction accurately, professionally, and timely. Tours the property, visually inspecting common areas, amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community. Stays current on relevant market issues and competitive information. Performs light bookkeeping and financial activities (calculating monthly rents, pro‑rated rents, preparing letters for delinquent payments, etc.). Performs office administrative activities (key track/key release, accepting resident packages, entering information on the computer database, etc.). Calls the answering service as necessary for messages and follows up on all messages. Visually inspects the entire property daily for cleanliness, picks up trash and runs the trash compactor, and cleans apartments to prospect‑ready standards. Escorts prospects to an apartment home and all amenity areas, using stairs as necessary, and operates a golf cart or other motor vehicle when required. Processes all paperwork and sets up files for move‑in. Maintains a minimum of 20% conversion ratio of total traffic. Follows up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects. Shops the competition and makes suggestions that will maximize revenue and cash flow. Completes other projects and duties as requested. Customer Service Responsibilities Wears a complete clean and neat uniform when working on any PAA Property, including weekends if applicable. Communicates with residents and prospects in a manner consistent with PAA's standards. Receives resident complaints in a calm, open, and professional manner. Solves problems quickly, usually within 24 hours, or contacts a supervisor for immediate assistance. Requirements Multi‑family property management experience preferred. Valid driver's license (free from major moving violations) and dependable transportation. Social media marketing experience preferred. What We Offer Expected pay range of $18.00–$19.00 per hour plus commissions. Generous PTO program. 13 paid holidays plus 3 floating holidays and paid volunteer day. Comprehensive, affordable medical coverage as well as company‑paid dental and vision coverage available to all full‑time regular associates. 401(k) with exceptional employer match. Associate apartment discount. Educational assistance program (tuition and certifications). Company‑paid employee assistance, mental health, and wellness programs. Preferred Apartment Communities is an equal‑opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed, sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy, age, national origin or ancestry, citizenship, physical or mental disability, genetic information, protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. #J-18808-Ljbffr LivCor LLC